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Diligent professional accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities in the warehouse and the field.
- Warehouse Logistics
- Labeling and boxing
- Route deliveries
- Assembly and production
- Loading and unloading
- Materials Handling and Transport
- Order Picking and Processing
- Forklift Operation
| - Unloading Cargo
- DOT Regulations
- Tractor Trailer Tuck operations
- Warehouse operations
- Valid CDL driver's license
- Pallet Jack Operations
- Safety and compliance
|
Warehouse Associate, 03/2019 to Current
Dierbergs – Saint Peters, MO,
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained incoming new hires for CDL testing accuracy.
- Acted as substitute Route Driver as needed.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Volunteered to assist Route Drivers with delivery/training projects, demonstrating willingness to learn new tasks and increase skill levels.
- Entered quantity received against purchase order in computer system.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated box or straight trucks and cargo vans.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Consistently lifted materials weighing as much as 150 pounds.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated forklifts to transfer inventory to and from target destinations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Service Manager, 04/2016 to 03/2019
Del Grande Dealer Group – Fremont, CA,
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Guided techs on automotive repair, tool usage and equipment operation.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Kept rental records in U-Haul systems, accurately detailing customer information, payment processes and equipment conditions.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Developed written plans and obtained customer consent to proceed.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored product quality and communicated necessary improvements to business owner.
Vendor, 01/2015 to 08/2018
Bsc America Inc – Bel Air, MD,
- Stayed current on product specifications as required
- Delivered products to customers at negotiated prices.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Built and maintained strong relationships with wholesalers.
- Loaded and unloaded boxes and pallets of merchandise weighing as much as 150 pounds.
- Responded to customer issues such as undesirable markings on products by monitoring all inventory.
- Met weekly sales goals by offering excellent customer service.
- Displayed and promoted barrel products at industry events to drive brand awareness and increase sales.
- Branded barrels using branding iron.
- Sanded, stained, finished with polyurethane all wood products.
Tow Truck Operator, 02/2009 to 01/2015
Southern Pride Towing & Recovery, Inc. – City, STATE,
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers and binders to secure load during transit.
- Invoiced, collected monies due and settled accounts with customers.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Operated wrecker and roll-back trucks to tow cars, light duty trucks, motorcycles and heavy duty trucks.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Transported hazardous materials and oversized shipments without incident.
High School Diploma: , Expected in 05/2013
Moore County High School - ,
GPA:
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