Diligent professional accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities in the warehouse and the field.
Skills
Warehouse Logistics
Labeling and boxing
Route deliveries
Assembly and production
Loading and unloading
Materials Handling and Transport
Order Picking and Processing
Forklift Operation
Unloading Cargo
DOT Regulations
Tractor Trailer Tuck operations
Warehouse operations
Valid CDL driver's license
Pallet Jack Operations
Safety and compliance
Work History
Warehouse Associate, 03/2019 to Current Dierbergs – Saint Peters, MO,
Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Trained incoming new hires for CDL testing accuracy.
Acted as substitute Route Driver as needed.
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Volunteered to assist Route Drivers with delivery/training projects, demonstrating willingness to learn new tasks and increase skill levels.
Entered quantity received against purchase order in computer system.
Verified quantity and description of materials received by checking merchandise against packing list.
Operated box or straight trucks and cargo vans.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
Consistently lifted materials weighing as much as 150 pounds.
Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Operated forklifts to transfer inventory to and from target destinations.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Service Manager, 04/2016 to 03/2019 Del Grande Dealer Group – Fremont, CA,
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Followed up with customers during and after installations to verify satisfaction.
Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Guided techs on automotive repair, tool usage and equipment operation.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Met with customers to discuss service needs and develop effective and practical solutions.
Met with customers to discuss service needs and offer available solutions.
Kept rental records in U-Haul systems, accurately detailing customer information, payment processes and equipment conditions.
Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Developed written plans and obtained customer consent to proceed.
Contributed to development, implementation and execution of maintenance programs.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Monitored product quality and communicated necessary improvements to business owner.
Vendor, 01/2015 to 08/2018 Bsc America Inc – Bel Air, MD,
Stayed current on product specifications as required
Delivered products to customers at negotiated prices.
Reconciled inventory and customer orders regularly to monitor product availability.
Built and maintained strong relationships with wholesalers.
Loaded and unloaded boxes and pallets of merchandise weighing as much as 150 pounds.
Responded to customer issues such as undesirable markings on products by monitoring all inventory.
Met weekly sales goals by offering excellent customer service.
Displayed and promoted barrel products at industry events to drive brand awareness and increase sales.
Branded barrels using branding iron.
Sanded, stained, finished with polyurethane all wood products.
Tow Truck Operator, 02/2009 to 01/2015 Southern Pride Towing & Recovery, Inc. – City, STATE,
Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Fastened chains, straps, covers and binders to secure load during transit.
Invoiced, collected monies due and settled accounts with customers.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Secured vehicle to tow truck and checked all attachments for safe operation.
Answered roadside assistance calls for tows and other vehicle support.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Completed preventive maintenance checks and basic repairs to vehicles.
Operated wrecker and roll-back trucks to tow cars, light duty trucks, motorcycles and heavy duty trucks.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Delivered exceptional tow truck service across region and liaised with local authorities.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Operated with safety and skill to avoid accidents and delays.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Transported hazardous materials and oversized shipments without incident.
Education
High School Diploma: , Expected in 05/2013 Moore County High School - , GPA:
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