Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Diligent professional accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities in the warehouse and the field.

  • Warehouse Logistics
  • Labeling and boxing
  • Route deliveries
  • Assembly and production
  • Loading and unloading
  • Materials Handling and Transport
  • Order Picking and Processing
  • Forklift Operation
  • Unloading Cargo
  • DOT Regulations
  • Tractor Trailer Tuck operations
  • Warehouse operations
  • Valid CDL driver's license
  • Pallet Jack Operations
  • Safety and compliance
Work History
Warehouse Associate, 03/2019 to Current
DierbergsSaint Peters, MO,
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Trained incoming new hires for CDL testing accuracy.
  • Acted as substitute Route Driver as needed.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Volunteered to assist Route Drivers with delivery/training projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Entered quantity received against purchase order in computer system.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Operated box or straight trucks and cargo vans.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Service Manager, 04/2016 to 03/2019
Del Grande Dealer GroupFremont, CA,
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Kept rental records in U-Haul systems, accurately detailing customer information, payment processes and equipment conditions.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Developed written plans and obtained customer consent to proceed.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored product quality and communicated necessary improvements to business owner.
Vendor, 01/2015 to 08/2018
Bsc America IncBel Air, MD,
  • Stayed current on product specifications as required
  • Delivered products to customers at negotiated prices.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Built and maintained strong relationships with wholesalers.
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 150 pounds.
  • Responded to customer issues such as undesirable markings on products by monitoring all inventory.
  • Met weekly sales goals by offering excellent customer service.
  • Displayed and promoted barrel products at industry events to drive brand awareness and increase sales.
  • Branded barrels using branding iron.
  • Sanded, stained, finished with polyurethane all wood products.
Tow Truck Operator, 02/2009 to 01/2015
Southern Pride Towing & Recovery, Inc.City, STATE,
  • Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Invoiced, collected monies due and settled accounts with customers.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Operated wrecker and roll-back trucks to tow cars, light duty trucks, motorcycles and heavy duty trucks.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Transported hazardous materials and oversized shipments without incident.
High School Diploma: , Expected in 05/2013
Moore County High School - ,

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School Attended

  • Moore County High School

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  • Warehouse Associate
  • Service Manager
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  • High School Diploma

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