Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection and adaptive abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.

Diplomatic customer service representative versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

  • Problem resolution
  • Communications
  • Customer service
  • MS Office
  • Adaptive team player
  • Call center experience
  • Inbound and outbound calling
  • Problem-solving abilities
  • Conflict mediation
  • Quality assurance controls
  • Courteous demeanor
Warehouse Associate, 09/2019 - Current
Duchess Shoppe Heath, OH,
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Inspected and moved products to designated areas in warehouse.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Collections Specialist, 08/2014 - 08/2016
Blitt & Gaines P.C. Edwardsville, IL,
  • Processed payments over phone and set up recurring drafts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Completed skip traces on customers failing respond to collection efforts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Located debtors by utilizing skip tracking and other strategies.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Recorded information about customers' financial status and collections status efforts.
Collections Representative, 03/2012 - 02/2014
Marriott Vacations Worldwide Marble Hill, GA,
  • Entered customers' financial status information into system.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Handled irate customers smoothly to achieve performance targets.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Upheld privacy and security requirements established by FDCPA regulatory agencies.
Telerecruiter, 04/2008 - 12/2008
Oneblood Davenport, FL,
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Education and Training
Associate of Arts: Visual Communications , Expected in 06/2011
FIDM/Fashion Institute of Design & Merchandising - Los Angeles, CA
High School Diploma: , Expected in 06/2008
Covina High School - Covina, CA

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School Attended

  • FIDM/Fashion Institute of Design & Merchandising
  • Covina High School

Job Titles Held:

  • Warehouse Associate
  • Collections Specialist
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  • Associate of Arts
  • High School Diploma

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