warehouse associate resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Serving as the first point of contact for IT support within the organisation
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation
  • Hardware Upgrades
  • Application Installations
  • Issue Troubleshooting
  • Software Installation
  • Technical Support
  • Hardware Diagnostics
04/XXX3 to Current
Warehouse Associate Dollar Tree Saint Petersburg, FL,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
01/XXX3 to Current
IT Technician Jacob A. Riis Neighborhood Settlement Louisville, KY,
  • Worked independently and with other team members to decipher problems and create solutions.
  • Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
  • Worked with clients to review ideas from sketches to finalize concepts.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Diagnosed and determined system issues to route for repair.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
02/2018 to 10/XXX2
Warehouse Manager Reynolds Consumer Products Saint Paul, MN,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Operated forklifts to fill or empty overhead spaces.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Provided information to shipping and receiving personnel regarding inventory stock.
01/2014 to 03/2016
IT Support Engineer Blackbaud City, State,
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Used remote login tools to assist clients with technical and product questions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
Education and Training
Expected in 06/2019 to to
Bachelor of Arts: Maketing And Communication
Estonian Business School - Tallinn, ,
Expected in 09/2014 to to
ComptiaA+, CCNA, CCNP, CCIE(theory): Computer Networking And Telecommunications
Inter-networkz - Bangalore , India ,
Expected in 06/2008 to to
High School Diploma:
Progressive Comprehensive High School - Bamenda ,

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Resume Overview

School Attended

  • Estonian Business School
  • Inter-networkz
  • Progressive Comprehensive High School

Job Titles Held:

  • Warehouse Associate
  • IT Technician
  • Warehouse Manager
  • IT Support Engineer


  • Bachelor of Arts
  • ComptiaA+, CCNA, CCNP, CCIE(theory)
  • High School Diploma

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