LiveCareer-Resume

warehouse associate resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Skills
  • Cash handling accuracy
  • Reliable and punctual
  • POS system operation
  • Active listening
Experience
06/2019 to 12/2019 Warehouse Associate Gaf Buildings Materials Corp. Of America | Reading, PA,
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Counted and stocked merchandise as specified by inventory control log.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Inspected and moved products to designated areas in warehouse.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Manually lifted materials weighing up to 75 pounds on regular basis.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Recognized and reported defective material and equipment.
  • Received deliveries and processed all incoming shipments by scanning packages and updating orders in internal system.
04/2019 to 06/2019 Pawn Broker Micro Center | Dallas, TX,
  • Performed [Timeframe] reviews of aging loans to identify merchandise ready for sale.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Counted inventory every month and produced reports for management detailing such information.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Created eye-catching window displays to draw customers into store.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Researched electronics and other items online to identify market value.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Increased overall team efficiency and productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Met with each associate to establish realistic monthly sales goals.
  • Inputted customer data into [internal] system, safeguarding financial and personal information to avoid breaches.
04/2019 to 06/2019 Retail Customer Service Representative Jerry's Food | Minneapolis, MN,
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Replenished shelves to maintain adequate merchandise levels.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Prepared, completed and processed customer account forms and database changes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assisted customers with completing quick and efficient sales transactions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Mentored junior team members and managed employee relationships.
12/2017 to 10/2018 Sales Associate St. Jude's Ranch For Children | City, STATE,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared cash deposits up to $unspecified with zero discrepancies.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed various items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used Apple Pay register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 06/2017 to to High School Diploma | Boulder City High School, Boulder City, NV GPA:

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Resume Overview

School Attended

  • Boulder City High School

Job Titles Held:

  • Warehouse Associate
  • Pawn Broker
  • Retail Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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