LiveCareer-Resume

warehouse associate resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Skills
  • Sales Tracking
  • Problem Solving
  • Persuasive Negotiations
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Remote Technical Assistance
  • Remote Desktop Services and Support
  • Application Installations
  • Technical Instruction
  • Troubleshooting and Diagnosing
Experience
Warehouse Associate, 12/2022 - Current
Weee! Seattle, WA,
  • Used pallet jacks to move items to and from warehouse locations.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Examined packages and goods for damage and notified vendors of replacement needs.
Sales Manager, 08/2018 - 12/2021
Aarons Murphy, OR,
  • Performed sales consultations and educated clients on products and services.
  • Developed and implemented new sales strategies to update product lines.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Maintained professional network of potential clients and business opportunities.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Tracked monthly sales to generate reports for business development planning.
Customer Service Representative, 05/2018 - 11/2021
Simco Electronics Longmont, CO,
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved customer service wait times to mitigate complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Technical Support Specialist, 04/2015 - 09/2018
Churchill Downs Incorporated Westwego, LA,
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Documented and updated case notes for each customer and work order.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Maintained up-to-date case documentation for future reference.
  • Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
Education and Training
High School Diploma: , Expected in 06/2014
-
Pensacola High School - Pensacola, FL
GPA:
Status -

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Resume Overview

School Attended

  • Pensacola High School

Job Titles Held:

  • Warehouse Associate
  • Sales Manager
  • Customer Service Representative
  • Technical Support Specialist

Degrees

  • High School Diploma

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