LiveCareer-Resume

warehouse associate resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Diligent [Job Title] always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Patient-oriented Phlebotomist offering [Number] years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills
  • Quality Control
  • Product Verification
  • Work Order Following
  • Team Collaboration
  • Work Planning and Prioritization
  • Willing to Learn
  • Bilingual English - Spanish
  • Costumer Service
  • PC proficiency
Experience
10/2022 to 01/2023
Warehouse Associate Ross Stores, Inc Florissant, MO,

Sorting and packing

  • Updated inventory and production information using warehouse management systems and scanner guns.
10/2017 to 07/2022
Call Center Customer Service Representative Oriental Trading Company Roseville, MN,
  • Excelled in exceeding daily credit card application goals.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated databases with new and modified customer data.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Consulted with customers regarding needs and addressed concerns.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Seized opportunities to upsell products, maximizing revenue.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.
  • Improved customer service wait times to mitigate complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
07/2015 to 09/2017
Plasma Processor Immunotek Port Orange, FL,
  • Used microscope to examine cells stained with dye to identify anomalies.
  • Supervised or instructed new technicians on laboratory protocols.
  • Maintained and tested sterility of medical equipment.
  • Prepared standard solutions to combine with samples according to formulas or procedures.
  • Followed laboratory guidelines for handling biological specimens.
  • Cleaned and calibrated laboratory equipment.
  • Collected blood samples from [Number] individuals per day, maintaining consistent patient flow.
  • Followed key principles of asepsis to protect medical equipment from contamination during blood work.
  • Recorded test or medical data for reports using narratives, charts or graphs.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Collected blood or tissue samples from patients for lab work.
  • Conducted blood tests for transfusions.
10/2010 to 02/2014
Costumer Service Representative Merke Response City, STATE,
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
Expected in 10/1983 to to
M.D.: Medicine (Pre-Medicine)
Villarreal Schools of Medicine - Lima Peru,
GPA:
Expected in to to
: Nursing
Hagerstown Community College - Hagerstown, MD
GPA:

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Resume Overview

School Attended

  • Villarreal Schools of Medicine
  • Hagerstown Community College

Job Titles Held:

  • Warehouse Associate
  • Call Center Customer Service Representative
  • Plasma Processor
  • Costumer Service Representative

Degrees

  • M.D.
  • Some College (No Degree)

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