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Warehouse Associate Resume Example

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WAREHOUSE ASSOCIATE
Summary

Effective customer service representitive with experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Also have years of experience in inventory control, receiving, shipping, data entry, and forklift operation.

Skills
  • Learning Strategies
  • Logging Paperwork
  • Confidentiality Understanding
  • Customer Contact
  • Product Sales
  • Order Picking and Processing
  • GPS and Route Planning
  • Customer Rapport
  • Speaking
  • Reading Comprehension
  • Monitoring
  • Coordination
  • Recordkeeping Software
  • Web Browser Software
  • Active Learning
  • Quality Control Analysis
Experience
01/2006 - 12/2013Warehouse Associate, Company Name, City, State
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Inspected and moved products to designated areas in warehouse.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Conducted monthly inventories of materials on work floor.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Received, stored and shipped goods and materials.
12/2003 - 04/2005Parts Advisor, Company Name, City, State
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Assisted parts manager with cycle counting for inventory control.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Opened crates to replenish stocked items in proper aisles.
  • Received, examined and reshelved returned parts.
01/2004 - 12/2004Driver, Company Name, City, State
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Operated delivery vehicles 5 days per week, averaging 500 miles on road and 60 customers served.
07/2001 - 01/2003Customer Service Activation Specialist, Company Name, City, State
  • Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Activate Direct TV systems for new customers
  • Recommended improvements to products and services to mitigate complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Answered customers' questions and addressed problems and complaints via phone.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshooted and resolved any issues a customer may have had with their service.
Education and Training
06/2000High School DiplomaMillbury Junior/Senior High School, City, State
Additional Information

I do have a gap of about 7 years of being unemployed. The reason for this is, I became a stay at home father for my fiance's 3 children. Now that they are older, I am able to get back to work. I am currently looking for a remote job that I will be able to do from home. Thank you for your time, and I look forward to hearing from you.

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Resume Overview

School Attended

  • Millbury Junior/Senior High School

Job Titles Held:

  • Warehouse Associate
  • Parts Advisor
  • Driver
  • Customer Service Activation Specialist

Degrees

  • High School Diploma

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