warehouse associate resume example with 12 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection and [Skill] abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 70 pounds. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Hardworking Support Manager with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records. Receives and deliver goods in fast-paced warehouse settings. Diligently moves materials with organized approaches and safe equipment operations skills. Team-oriented and efficient in meeting challenging daily demands.

  • Shipping and receiving
  • Product verification
  • Freight labeling
  • Wrapping and boxing
  • Invoice verification
05/2020 to 10/2020 Warehouse Associate Hub Group, Inc. | Atlanta, GA,
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
11/2018 to 04/2020 CCA-City Carrier Assistant Mitratech | Austin, TX,
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Handled undeliverable mail in accordance with established procedures.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with any mail-related concerns.
  • Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
  • Researched road conditions for assigned route, including road construction and potential delays.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Acquired customer signature for registered and insured mail.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Maintained professional and effective public relations with customers and community members.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Routed all classes of mail in sequence of delivery along established route.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
03/2014 to 10/2018 Support Manager Wal-Mart Supercenter | City, STATE,
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Improved team performance by devising successful training methods and programs.
  • Maximized coverage during key hours by preparing effective schedules.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld internal standards and productivity goals to meet each quater and sales targets.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Led staff meetings for team of 20 or more to communicate directives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Led team of 50 professionals meeting whole Store needs.
  • Met with each associate to establish realistic monthly sales goals.
  • Recruited, hired and trained 20 or more employees for marketing and sales department.
  • Created 30 min to an hour schedules for Frontend, backroom, sales floor to keep every shift well-staffed during holidays and busy periods.
  • Generated reports to assess performance and make adjustments.
  • Reviewed employee performance every 30 min and delivered constructive feedback to improve weaknesses.
  • Cross-trained in every store role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
08/2006 to 03/2012 Front End Lead Supervisor F4L | City, STATE,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Increased average scanned items per hour to new bests during high-volume shifts, improving productivity 100%.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Controlled cash movements and department expenses to maintain budgetary goals.
Education and Training
Expected in 12/2012 High School Diploma | Mary Grand , New Philadelphia Pennsylvania, GPA:
Expected in 04/2021 | Phlebotomy Tech Phlebotomy Training Specialists, Chicago IL, GPA:
Expected in | Medical Assistant B.I.R Training Center, Chicago, IL, GPA:

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Resume Overview

School Attended

  • Mary Grand
  • Phlebotomy Training Specialists
  • B.I.R Training Center

Job Titles Held:

  • Warehouse Associate
  • CCA-City Carrier Assistant
  • Support Manager
  • Front End Lead Supervisor


  • High School Diploma

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