LiveCareer-Resume

warehouse associate resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Clairehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed Clairehouse records. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Patient Customer Service Representative offers 6 year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Skills
  • Shipping and receiving
  • Freight labeling
  • Product verification
  • Materials handling and transport
  • Invoice verification
  • Quality control
  • Material handling
  • Wrapping and boxing
  • Credit card payment processing
  • Report creation
  • Report generation
  • Office equipment proficiency
  • Call Center Operations
  • Shipping and receiving understanding
  • Customer relations
  • Problem-solving abilities
  • Clerical support
  • Inbound and Outbound Calling
Experience
Clairehouse Associate, 10/2021 - 01/2022
Hub Group, Inc. Oak Brook, IL,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere Clairehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized Clairehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Used pallet jacks to move items to and from Clairehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Generated Clairehouse shipping documents, packing lists and invoices.
Caregiver Attendant, 03/2020 - 12/2021
On Lok Senior Health Service San Francisco, CA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Developed patient care plans with doctors and registered nurses.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
Customer Service Representative, 04/2016 - 12/2019
Million Air Marathon, FL,
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Remained constantly aClaire of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
Customer Service Representative, 05/2017 - 03/2019
Million Air Medford, OR,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
High School Diploma: , Expected in 05/2013
-
Houston Cann Academy - Houston ,tx,
GPA:
Status -

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Resume Overview

School Attended

  • Houston Cann Academy

Job Titles Held:

  • Clairehouse Associate
  • Caregiver Attendant
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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