Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Exceptional customer service
Great team player
Great communicating skills
Experience
04/2020 to CurrentWarehouse AssociateInterstate Connecting Components | Irvine, CA,
Removed products from docked trailers and down-stacked into staging area.
Inspected and moved products to designated areas in warehouse.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Organized and positioned products to allow for sorting of products for delivery.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Scanned container labels with RF scanners to verify contents and determine target destinations.
10/2018 to 07/2019General ManagerSalem Communications | Atlanta, GA,
Hire, orientate, train, and negotiate salaries of potential new hires in a new, up-and-coming restaurant establishment.
Open and close the restaurant while maintaining a clean and safe work environment during all hours of operations for our staff and customers.
Ensure all all staff members adhere to company guidelines and policies; providing disciplinary actions in result of violating company guidelines or policies including write-ups or termination.
Complete weekly schedules for waitstaff members.
Maintained proper functioning of all POS (point of sales) systems.
Scheduling of all building and kitchen permits/inspections to be within code.
Accounting for all cash drawers and safe deposits boxes at the beginning and end of each shift.
Provide customer service to all guest that enter the establishment to their satisfactory needs.
Making sure all food and drinks are delivered to customers in a timely manner.
Reporting of staff member's hours, wages, and tips for accurate payroll.
Report daily, monthly, and quarterly sales for tax purposes.
Provide solutions for improvements on daily operations.
Communicating and opening accounts with food, beverage, and alcohol vendors.
Assist wait and kitchen staff when necessary.
Order and maintain proper inventory for kitchen and front of house supplies.
Ensure proper usage and cleaning of all kitchen and front of house areas used by waitstaff.
Handling of any customer complaints or discrepancies by correcting the issue or providing voids, compensation or discounts at my discretion to ensure satisfactory customer service.
At end of business day, batched payment transaction and send to merchants.
05/2016 to 10/2018Relief ManagerCircle K Stores, Inc. | Oldsmar, FL,
Oversee the company by assigning staff members with opening and closing duties.
Assigned waitstaff to dining room floor sections.
Ensuring all cash drawers are correctly accounted for at the beginning and end of each shift.
Assisting staff members when necessary.
Providing customer service to all guests to ensure proper dining experience.
Making sure all food and drinks are delivered to customers in a timely manner.
Handling or any customer complaints or discrepancies by correcting the issue or providing voids, compensation, or discounts at my discretion to ensure satisfactory customer service.
Checked out servers at the end of shift and reported their daily earned wages and tips.
Document daily sales report.
Batching of all credit card transactions.
Made cash deposits at the bank.
Providing a safe and clean work environment for staff members and customers.
10/2008 to 10/2018Server/BartenderSage Hospitality Resources, Llp | Denver, CO,
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Processed customers' payments and provided receipts.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Partnered with team members to efficiently serve food and beverages.
Delivery and presentation of customer's food in a timely manner.
Prepared alcoholic beverages for guest over the age of 21.
Receive, package, and tender to-go orders over the phone or online.
Keep track of daily alcohol inventory.
Maintaining the cash drawer at the beginning, middle and end of shift.
Maintain visual and auditory vigilance of customers consuming alcoholic beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Education and Training
Expected in 05/2017Bachelor of Science | BiologyUniversity of Central Oklahoma, Oklahoma City, GPA:
Majored in Biology
Awarded President's Honor Roll Fall 2016
UCO GPA: 3.80 / Cumulative GPA: 3.72
Cum laude graduate
Expected in Associate of Science | BiologyOklahoma City Community College, Oklahoma City, OKGPA:
Expected in 01/2014High School Diploma | Oklahoma City Community College, Oklahoma City, GPA:
Earned my High School Diploma from the State of Oklahoma Department of Education while attending college courses at OCCC.
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