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Warehouse Associate Resume Example

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WAREHOUSE ASSOCIATE
Summary
Skills
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • Pallet jacks
  • Material Safety Data Sheets
  • Quality control
  • Materials handling and transport
  • Warehouse tools operation
  • Invoice verification
  • Inventory organization
  • Warehouse operations
  • Product verification
  • Freight labeling
  • Shipping and receiving
Experience
Warehouse Associate, 08/2020 － CurrentCompany Name － City, State
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Inspected and moved products to designated areas in warehouse.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Sustained safety protocol with 0% incident rate by monitoring usage of equipment and materials.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Utilized pallet jacks to move items to and from different warehouse locations.
Sales Representative, 10/2019 － 07/2020Company Name － City, State
  • Cold-called over 120 prospective customers daily with 7% success rate.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance by 19%.
  • Exceeded sales goals by 11% for 6 consecutive months.
  • Exceeded monthly sales goals by 11% through successful cold-called selling.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Received Best Sales Representative of the Month award in 2019 for delivering exemplary service while driving strategic business initiatives.
  • Received Best Sales Representative of the Month award in 2020 for delivering exemplary service while driving strategic business initiatives.
  • Developed customized sales techniques to successfully sell and upsell product services to new and existing clients.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
Installation Technician, 04/2018 － 10/2019Company Name － City, State
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Provided key information to customers, educating on equipment, products and services.
  • Maintained clean tools, test equipment, and work motor vehicles.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Documented all issues that occurred on each service call into job report that was submitted to E-CLERKS.
  • Troubleshot and installed 150 items weekly.
  • Provided effective demonstrations of product systems so that customers understood how to use each feature.
  • Executed on-time and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
  • Proactively identified and solved problems that impacted management and business directions.
Sales Associate, 07/2017 － 04/2018Company Name － City, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Won store sales competition for Nike+ sign ups, resulting in Athlete of the Month (Nov 2017).
  • Assisted customers by finding needed all product items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $3000 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
Expected in 03/2022Old Dominion University － City, StateAssociate of ArtsGraphic Design
06/2017Norview High School － City, StateHigh School Diploma
  • NOCTI Member
06/2017Norfolk Technical Center － CityWISE CertificationAdvertising Design
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Resume Overview

School Attended

  • Old Dominion University
  • Norview High School
  • Norfolk Technical Center

Job Titles Held:

  • Warehouse Associate
  • Sales Representative
  • Installation Technician
  • Sales Associate

Degrees

  • Associate of Arts Graphic Design
    High School Diploma
    WISE Certification Advertising Design

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