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Warehouse Associate Resume Example

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WAREHOUSE ASSOCIATE
Summary

Capable Customer Service Representative, with 10 plus years of experience, knowledgeable about managing transportation routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Credit card payment processing
  • Problem-solving abilities
  • Active listening
  • Shipping and receiving understanding
  • Customer relations
  • Inbound and outbound calling
  • Conflict mediation
  • Clerical support
  • Senior leadership support
  • Courteous demeanor
  • Route management
Experience
Warehouse AssociateAmazon | Chino, CA | Nov 2018-Apr 2020
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Inspected and moved products to designated areas in warehouse.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
Warehouse AssociateUPS | Eastvale , CA | Dec 2018-Oct 2019
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
  • Utilized pallet jacks to move items to and from different warehouse locations.
Customer Service Supervisor/Collections RepresentativeMagic Messenger, Inc | Buena Park, CA | Mar 1991-Feb 2019
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Achieved commendations for providing top-quality customer service.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Coordinated work of 7 employees by offering clear direction and motivational leadership.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Mentored new employees on answering phone and order taking and delivered constructive feedback to increase understanding of job duties.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Advised debtors on payment options and set up payment plans.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 100 invoices monthly.
Customer Service RepresentativeMarathon Messenger | Cerritos, CA | Oct 1988-Mar 1991
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 30 to 40 customers each day with pick up and delivery questions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
High School DiplomaCentennial High School | | Compton, CA | Jun 1981
Diploma: Dental AssistingBryman College | | Long Beach, CA | Jul 1984
  • Completed coursework in X-Ray, Coronal Polishing and CPR
  • 96.0 GPA
Dental AssistingUEI - Ontario | | Ontario, CA | Aug 2020
  • 98.00% GPA
  • Honor Roll 2019-2020
  • Perfect Attendance Recipient
  • Ambassador Member
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Resume Overview

Companies Worked For:

  • Amazon
  • UPS
  • Magic Messenger, Inc
  • Marathon Messenger

School Attended

  • Centennial High School
  • Bryman College
  • UEI - Ontario

Job Titles Held:

  • Warehouse Associate
  • Customer Service Supervisor/Collections Representative
  • Customer Service Representative

Degrees

  • High School Diploma
    Diploma : Dental Assisting
    Dental Assisting

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