Warehouse Associate Resume Example
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WAREHOUSE ASSOCIATE
Summary
Hardworking with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
Skills
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Experience
Treehouse FoodsApril 2017 to CurrentWarehouse Associate
Medina , NY
Medina , NY
- Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
- Counted and stocked merchandise as specified by inventory control log.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Inspected and moved products to designated areas in warehouse.
- Staged products between receiving, storage and shipping areas to accurately transfer items.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Recognized and reported defective material and equipment.
- Received, stored, and shipped goods and materials.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Safely operated pallet jacks to move items to and from different warehouse locations.
- Methodically picked, packed and labeled merchandise to prepare for shipment.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
HenkelFebruary 2015 to March 2017Customer Service Representative
West Hazleton , PA
West Hazleton , PA
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained revenue streams by exhausting every option before offering refunds.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with managers to develop service improvement initiatives.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Giant EagleAugust 2011 to January 2015Department Manager
Mars , PA
Mars , PA
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Delegated work to staff, setting priorities and goals.
- Followed all safety protocols and company processes and procedures.
- Greeted and assisted all customers daily in high-traffic retailer.
- Supervised 86 full-time and 29 part-time employees.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Coached, trained and mentored new team members and manager trainees.
- Performed opening and closing duties as part of management team, including cash management.
Education and Training
Starkville High SchoolMay 2010High School DiplomaCity, State
East Mississippi Community CollegeDecember 2014Associate of ArtsCity, State
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Resume Overview
School Attended
- Starkville High School
- East Mississippi Community College
Job Titles Held:
- Warehouse Associate
- Customer Service Representative
- Department Manager
Degrees
- High School Diploma
Associate of Arts
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