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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Ability to communicate effectively with all levels of the organization, including customers, vendors, and co-workers.

Ability to work independently and as a team player.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Credit card payment processing
  • Business development understanding
  • Courteous demeanor
  • Schedule mastery
  • Transportation solution development
  • Quality assurance controls
  • Inbound and outbound calling
  • High-energy attitude
  • Call center experience
  • Project management abilities
  • Product organization
  • Quality control
  • Freight operations
  • Office equipment proficiency
  • In-store support
  • Active listening
  • Adaptive team player
  • System implementation
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Customer relations
  • Conflict mediation
  • Organizational strengths
  • Inventory control
Experience
06/2018 to 10/2019
Warehouse Associate Aall American Fasteners Mcallen, TX,
  • Inspected and moved products to designated areas in warehouse.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Counted and stocked merchandise as specified by inventory control log.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Carefully arranged items on store racks and shelves ensuring correct location and prices.
  • Accurately recorded inventory levels to support completion of order requests and audits.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Recognized and reported defective material and equipment.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
04/2016 to 09/2018
Customer Service Cashier Mccoy's Building Supply Vermont, IL,
  • Counted product stock to maintain inventory records.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Stayed up to date on current item discounts to support promotions.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
06/2012 to 09/2016
Customer Service Associate Arthur J Gallagher & Co. City, State,
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Education and Training
Expected in 05/2005
GED:
Atlanta Job Corps Center - Atlanta, GA
GPA:

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School Attended

  • Atlanta Job Corps Center

Job Titles Held:

  • Warehouse Associate
  • Customer Service Cashier
  • Customer Service Associate

Degrees

  • GED

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