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warehouse associate resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Organized Teir 1 with 7 years of experience promoting productivity in high-volume warehouse environments. Maintains accurate records of thoroughly executed inventory control activities. Skilled in operating and troubleshooting industrial equipment. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.

Skills
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Inventory organization
  • Quality control
  • Shipping and receiving
  • Wrapping and boxing
  • Warehouse operations
  • Material handling
  • Warehouse tools operation
  • Pallet jacks
  • Manual dock chain pulling
  • Material Safety Data Sheets
Education and Training
St Philips College San Antonio, TX, Expected in : - GPA :
  • [Number] GPA
  • Completed continuing education in [Subject]
Experience
Altra Holdings, Inc. - Warehouse Associate
Rockford, IL, 05/2017 - Current
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Employed first-in first-out protocols to reduce waste.
Enterprise Rent-A-Car - Customer Service Representative
San Diego, CA, 08/2016 - 05/2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered 500 + inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Worked with Quality Control to develop customer service improvement initiatives.
Altra Holdings, Inc. - Warehouse Associate
Santa Barbara, CA, 09/2014 - 07/2016
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Employed first-in first-out protocols to reduce waste.
Enterprise Rent-A-Car - Customer Service Representative
Dallas, TX, 03/2013 - 06/2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 500+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Worked with Senior Operations to develop customer service improvement initiatives.

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Resume Overview

School Attended

  • St Philips College

Job Titles Held:

  • Warehouse Associate
  • Customer Service Representative
  • Warehouse Associate
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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