Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Reliable and personable, over 6 years of experience in the customer service industry and 3 years working in Healthcare. Adaptable, highly versatile and a quick learner with new systems/technology. Capable of smoothly handling all types of administrative task including coordinating mail and records while providing exceptional clerical support. Knowledgeable on HIPPA and healthcare procedures.
Skills
Professional and mature
Customer service
MS Office
First Aid/CPR
Direct patient care
Basic Medical terminology knowledge
Quick problem solver
Calm and level-headed under duress
Experience
11/2019 to Current
WaitressHealthcare Services Group – Bigfork, MT,
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Calculated charges, issued table checks and collected payments from customers.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Minimized customer wait times by efficiently taking and filling over a number orders each day.
03/2019 to 11/2019
Cashier/Office PersonnelRollingview Marina – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Smoothly processed incoming orders, handling over 60 transactions per day with exceptional accuracy.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for all Marina services including annual leases and power bill payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted Accountants with completing end-of-day counts and securing funds to prevent loss or theft.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Kept office records organized and supplies well-stocked for optimal team performance.
Strictly adhered to confidentiality protocol regarding client information and documents.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Oversaw office inventory by restocking supplies and submitting purchase orders for new store and office products.
Worked easily with office programs such as Scribble, Quickbooks, Google Docs, and Microsoft to carry out daily team clerical needs.
Contacted customers about changes or updates in lease accounts, confirming and alerting customers about potential problems.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Answered multi-line telephone system and routed calls to appropiate personnel.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Supported office clerical functions using word processing and other software, email and office machines.
Assisted with administrative tasks, including filing, answering phones and making phone calls to alert customers of open balances, issues with their boats, and upcoming lease renewals.
Processed cash, debit, credit and check payments worth over $2,000.00 daily, verifying cards and giving change for cash payments.
Developed strong relationships with public, patients and staff members using outstanding interpersonal and communication skills.
Complied with confidentiality regulations in handling customer information.
Kept reception area clean and organized to offer positive first impression to every visitor.
10/2015 to 12/2018
Homecare CNAGriswold Home Care – City, STATE,
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented patient intake and dietary requirements and assisted with feeding.
Performed inventory by monitoring expiration of medical supplies and medications.
Collected specimens, monitored vitals and maximized patient comfort.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Played games, including chinese checkers, cards, and memory games, with patients on daily basis to boost mood, improve memory and provide light entertainment.
Assisted over 30 residents, aged 50 to 98 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Used mobility devices and lifting equipment to carefully and transport patients.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Explained various warnings, side effects and dosage requirements of medications.
04/2014 to 10/2015
Tanning SpecialistCaliente Expressions Tanning Salon – City, STATE,
Scheduled appointments based on availibility.
Processed payments for salon services and updated accounts to reflect balance changes.
Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
Maintained detailed records of client feedback and treatment plans to ensure personalized care.
Cleaned tanning beds and facilities.
Scheduled client appointments over the phone and through email.
Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
Greeted clients, showed to tanning facilities and educated on usage.
Managed the linen cart, keeping it neat and organized.
Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
Recognized by management for providing exceptional customer service.
Education and Training
Expected in 06/2014
High School Diploma: South Granville High School of Health/Life Science - Creedmoor, GPA:
Certifications
ServSafe
First Aid/CPR
Certified Nursing Assistant (Now expired but worked as a CNA while it was active)
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School Attended
South Granville High School of Health/Life Science
