Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Reliable and personable, over 6 years of experience in the customer service industry and 3 years working in Healthcare. Adaptable, highly versatile and a quick learner with new systems/technology. Capable of smoothly handling all types of administrative task including coordinating mail and records while providing exceptional clerical support. Knowledgeable on HIPPA and healthcare procedures.

  • Professional and mature
  • Customer service
  • MS Office
  • First Aid/CPR
  • Direct patient care
  • Basic Medical terminology knowledge
  • Quick problem solver
  • Calm and level-headed under duress
11/2019 to Current
Waitress Healthcare Services Group Bigfork, MT,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling over a number orders each day.
03/2019 to 11/2019
Cashier/Office Personnel Rollingview Marina City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Smoothly processed incoming orders, handling over 60 transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received payments for all Marina services including annual leases and power bill payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted Accountants with completing end-of-day counts and securing funds to prevent loss or theft.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new store and office products.
  • Worked easily with office programs such as Scribble, Quickbooks, Google Docs, and Microsoft to carry out daily team clerical needs.
  • Contacted customers about changes or updates in lease accounts, confirming and alerting customers about potential problems.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Answered multi-line telephone system and routed calls to appropiate personnel.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted with administrative tasks, including filing, answering phones and making phone calls to alert customers of open balances, issues with their boats, and upcoming lease renewals.
  • Processed cash, debit, credit and check payments worth over $2,000.00 daily, verifying cards and giving change for cash payments.
  • Developed strong relationships with public, patients and staff members using outstanding interpersonal and communication skills.
  • Complied with confidentiality regulations in handling customer information.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
10/2015 to 12/2018
Homecare CNA Griswold Home Care City, STATE,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Played games, including chinese checkers, cards, and memory games, with patients on daily basis to boost mood, improve memory and provide light entertainment.
  • Assisted over 30 residents, aged 50 to 98 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Used mobility devices and lifting equipment to carefully and transport patients.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Explained various warnings, side effects and dosage requirements of medications.
04/2014 to 10/2015
Tanning Specialist Caliente Expressions Tanning Salon City, STATE,
  • Scheduled appointments based on availibility.
  • Processed payments for salon services and updated accounts to reflect balance changes.
  • Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
  • Maintained detailed records of client feedback and treatment plans to ensure personalized care.
  • Cleaned tanning beds and facilities.
  • Scheduled client appointments over the phone and through email.
  • Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Managed the linen cart, keeping it neat and organized.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 06/2014
High School Diploma:
South Granville High School of Health/Life Science - Creedmoor,
  • ServSafe
  • First Aid/CPR
  • Certified Nursing Assistant (Now expired but worked as a CNA while it was active)

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School Attended

  • South Granville High School of Health/Life Science

Job Titles Held:

  • Waitress
  • Cashier/Office Personnel
  • Homecare CNA
  • Tanning Specialist


  • High School Diploma

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