Waitress Resume Example
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WAITRESS
Summary
Reliable and personable, over 6 years of experience in the customer service industry and 3 years working in Healthcare. Adaptable, highly versatile and a quick learner with new systems/technology. Capable of smoothly handling all types of administrative task including coordinating mail and records while providing exceptional clerical support. Knowledgeable on HIPPA and healthcare procedures.
Skills
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Experience
11/2019 to Current
WaitressHealthcare Services Group － Bigfork , MT
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Calculated charges, issued table checks and collected payments from customers.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Minimized customer wait times by efficiently taking and filling over a number orders each day.
03/2019 to 11/2019
Cashier/Office PersonnelRollingview Marina － City , STATE
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Smoothly processed incoming orders, handling over 60 transactions per day with exceptional accuracy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments for all Marina services including annual leases and power bill payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted Accountants with completing end-of-day counts and securing funds to prevent loss or theft.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new store and office products.
- Worked easily with office programs such as Scribble, Quickbooks, Google Docs, and Microsoft to carry out daily team clerical needs.
- Contacted customers about changes or updates in lease accounts, confirming and alerting customers about potential problems.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Answered multi-line telephone system and routed calls to appropiate personnel.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Assisted with administrative tasks, including filing, answering phones and making phone calls to alert customers of open balances, issues with their boats, and upcoming lease renewals.
- Processed cash, debit, credit and check payments worth over $2,000.00 daily, verifying cards and giving change for cash payments.
- Developed strong relationships with public, patients and staff members using outstanding interpersonal and communication skills.
- Complied with confidentiality regulations in handling customer information.
- Kept reception area clean and organized to offer positive first impression to every visitor.
10/2015 to 12/2018
Homecare CNAGriswold Home Care － City , STATE
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements and assisted with feeding.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Collected specimens, monitored vitals and maximized patient comfort.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Played games, including chinese checkers, cards, and memory games, with patients on daily basis to boost mood, improve memory and provide light entertainment.
- Assisted over 30 residents, aged 50 to 98 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Used mobility devices and lifting equipment to carefully and transport patients.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Explained various warnings, side effects and dosage requirements of medications.
04/2014 to 10/2015
Tanning SpecialistCaliente Expressions Tanning Salon － City , STATE
- Scheduled appointments based on availibility.
- Processed payments for salon services and updated accounts to reflect balance changes.
- Drove sales objective by applying strong product and service knowledge on outgoing sales calls.'
- Maintained detailed records of client feedback and treatment plans to ensure personalized care.
- Cleaned tanning beds and facilities.
- Scheduled client appointments over the phone and through email.
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
- Greeted clients, showed to tanning facilities and educated on usage.
- Managed the linen cart, keeping it neat and organized.
- Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
- Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
- Recognized by management for providing exceptional customer service.
Education and Training
06/2014
High School DiplomaSouth Granville High School of Health/Life Science － City
Certifications
- ServSafe
- First Aid/CPR
- Certified Nursing Assistant (Now expired but worked as a CNA while it was active)
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Resume Overview
School Attended
- South Granville High School of Health/Life Science
Job Titles Held:
- Waitress
- Cashier/Office Personnel
- Homecare CNA
- Tanning Specialist
Degrees
- High School Diploma
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