Energetic Waitress with multiple years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 10 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Skills
Able to multitask efficiently
Memorization
Point of Sale (POS) System Operations
Team Player
Workflow Coordination
Service Oriented
Cleaning and Sanitizing
Warm and Friendly
Relationship Building
Relationship Management
Quick learner
Experience
09/2019 to Current
WaitressCache Creek Casino Resort – Brooks, CA,
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented food and beverages to guests at tables.
Presented menus to patrons to answer questions about menu items and make recommendations.
Cleared table and bussed dishes to allow for quick setups.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
04/2018 to 08/2021
WaitressCache Creek Casino Resort – Brooks, CA,
Greeted customers, answered questions and recommended specials to increase profits.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Provided timely checks on guest needs and brought requests.
Relayed orders and special requests to cooks.
Restocked tables, wait staff areas and order staging areas.
Refilled drinks and checked with diners to meet specific needs.
Monitored inventory to provide needed supplies to servers and bartenders.
Made reservations for parties with over 50 people, three days in advance.
Presented menus to patrons, answered questions about menu items and made recommendations.
Informed customers about specials, upselling additional food and drink items.
Brewed coffee and distributed to guests.
Served food and beverages to patrons and immediately remedied issues with orders.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
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