Results-driven Waitress with 20 years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking Waiter with 20 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
Menu memorization
High-volume dining
Point of Sale (POS) system operations
Check payment processing
Safe food handling
Effective customer upselling
Food inspection
Food safety understanding
Sales Techniques
Experience
05/2021 to Current
WaitressCache Creek Casino Resort – Brooks, CA,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions, and recommended specials to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
03/2012 to 05/2020
Waitress/Lead BartenderCache Creek Casino Resort – Brooks, CA,
Talked easily with patrons to build rapport and earn repeat business.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Restocked beer and liquor regularly and after special events.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Monitored patron alcohol consumption to encourage safety.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Advertised, marketed and recommended drink options to guests.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Trained new bartenders on drink preparation and upselling techniques.
Created signature beverages to increase revenue and patron loyalty.
Checked customer IDs per day to verify legal age of customers.
Increased average ticket amounts by upselling customers from shelf to premium brands.
02/2004 to 02/2012
WaitressFriendship House Restaurant – City, STATE,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions, and recommended specials to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Relayed orders to service bar and kitchen via point-of-sale register system.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
Designed emergency protocols to enhance customer and worker safety.
Made reservations for guests up to [Number] days in advance.
Provided exceptional service to high volume of daily customers.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Suggested additional items to customers to increase restaurant sales.
Presented menus to patrons, answered questions about menu items, and made recommendations.
Monitored dining rooms for safety and customer needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Refilled drinks and checked with diners to meet specific needs.
Monitored inventory to provide needed supplies to servers and bartenders.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Operated POS terminals to input orders, split bills, and calculate totals.
Implemented sanitary food handling, holding and service protocols.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Handled special customer requests for separate checks and menu substitutions.
03/2006 to 01/2010
Waitress/key Hourly ManagerBennigan's Bar & Grill – City, STATE,
Supervised bank deposits and security procedures to support store opening and closing.
Opened and closed store in absence of senior managers.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Assisted customers with locating and securing desired products.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Maintained store and maintained appearance.
Operated cash register.
Signed for incoming shipments in manager's absence.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Calculated bill totals and tax amounts.
Recommended improvements to store procedures.
Education and Training
Expected in to to
GED: Rock Falls Township High School - Rock Falls, IL, GPA: Status -
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