Certificate : MedCertify.com - Lexington, KY, GPA: Status -
Medical Assistant With Electronic Health Records and Billing and Coding
Professional Summary
Versatile Front of House Staff with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Accomplishments
Recipient of the Achievement Medal for Civilian Service
Skills
Beverage preparation
Menu Memorization
High-Volume Dining
Point of Sale Knowledge
Food Preparation and Safety
Order Delivery Practices
Ordering Procedures
To-Go Order Preparation
Guest Seating Arrangements
Food Spoilage Prevention
Order Accuracy
Guest Relations Management
Food Tray Carrying
Food running
Stocking and replenishing
Accurate money handling
Upselling techniques
Bar terminology
Work History
06/2014 to 06/2015
WaitressMarriott International – Virginia Beach, VA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Used cash registers and credit card machines to cash out customers.
Bussed and reset tables to keep dining room and work areas clean.
Inspected dishes and utensils for cleanliness.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Stayed up-to-date on menu changes to help customers make food choices.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
05/2013 to 05/2014
Sales Associate Peopable – Quincy, IL,
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Processed product returns and assisted customers with other selections.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Solved customer challenges by offering relevant products and services.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
05/2013 to 05/2014
Accessories ManagerPeloton Interactive, Inc. – Saint Louis, MO,
Motivated and managed employees to understand, follow and promote company policies.
Reduced department shrink by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
Facilitated quality customer service by listening to customer complaints, examining returned merchandise and resolving problems to restore and promote good public relations.
Prepared and set up merchandise displays to attract buyers and increase sales.
Examined merchandise to verify correct pricing, display and function.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Marked-down clearance items and relocated merchandise to proper store areas.
Educated staff on strategies for handling difficult customers and challenging situations.
02/2011 to 02/2013
Waitress/Bartender/Manager/TrainerTexas Roadhouse Restaurant – City, STATE,
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Cross-trained existing employees to maximize team agility and performance.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Inspected dishes and utensils for cleanliness.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Stayed up-to-date on menu changes to help customers make food choices.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Checked identification for minimum age for sale of alcoholic beverages.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked to increase efficiency while working tables.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Greeted new customers, discussed specials and took drink orders.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
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