LiveCareer-Resume

waitress resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile Front of House Staff with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Education
MedCertify.com Lexington, KY, Expected in 04/2022 Certificate : - GPA :

Medical Assistant With Electronic Health Records and Billing and Coding

Skills
  • Beverage preparation
  • Menu Memorization
  • High-Volume Dining
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Order Delivery Practices
  • Ordering Procedures
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Food Spoilage Prevention
  • Order Accuracy
  • Guest Relations Management
  • Food Tray Carrying
  • Food running
  • Stocking and replenishing
  • Accurate money handling
  • Upselling techniques
  • Bar terminology
Accomplishments

    Recipient of the Achievement Medal for Civilian Service

Work History
Marriott International - Waitress
Virginia Beach, VA, 06/2014 - 06/2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Peopable - Sales Associate
Quincy, IL, 05/2013 - 05/2014
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Processed product returns and assisted customers with other selections.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Peloton Interactive, Inc. - Accessories Manager
Saint Louis, MO, 05/2013 - 05/2014
  • Motivated and managed employees to understand, follow and promote company policies.
  • Reduced department shrink by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
  • Facilitated quality customer service by listening to customer complaints, examining returned merchandise and resolving problems to restore and promote good public relations.
  • Prepared and set up merchandise displays to attract buyers and increase sales.
  • Examined merchandise to verify correct pricing, display and function.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
Texas Roadhouse Restaurant - Waitress/Bartender/Manager/Trainer
City, STATE, 02/2011 - 02/2013
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Inspected dishes and utensils for cleanliness.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Greeted new customers, discussed specials and took drink orders.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Resume Overview

School Attended

  • MedCertify.com

Job Titles Held:

  • Waitress
  • Sales Associate
  • Accessories Manager
  • Waitress/Bartender/Manager/Trainer

Degrees

  • Certificate

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