Greeted tables in a timely manner, welcoming guest to the location and answering any questions or concerns they may have had.
Stayed up to date on the menu changes/specials/pricing, to provide accurate information to guest.
Kept server areas clean and stocked to increase efficiency while serving tables.
Used communication skills to ensure the orders I took were correct and the guest was well taken care of during their stay. As well as recommending additional items such as appetizers and desserts for increased profits.
Performed opening, mid shift and closing duties to help co-workers be ready and stocked for their shift.
Cleaned/maintained tables and dinning room area to ensure each guest was receiving a clean and exceptional stay.
Creating a personal relationship with guest to ensure they feel welcomed back and enjoyed their visit.
Helped with visual presentation of merchandise to drive sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Made sure that sale items were labeled correctly and clearance items were marked with the appropriate price/location.
Helped stock shelves of merchandise that was low on stock/back stock merchandise that the store had an excessive amount of.
Receptionist- answered the store phone, directed guest to the appropriate department/located items for a guest and placing it on hold for later pick up.
Maintained a clean and orderly fitting room, making sure merchandise does not build up and put back on the racks in a timely manner. As well as helping the asset protection team to limit the amount of theft from the store.
Unloading stock from the truck organizing it to the proper department.
Helping other team members who were short staffed in their department or cashiering to assure guest are checked out in a timely manner.
Suggesting additional merchandise to help complete an outfit for guest as well as up selling to reach sales goals.
State Of Maryland DNR -Gunpowder State Park - Marina Attendant -Team LeadMiddle River, Maryland02/2014 - 01/2015
Key holder. Responsible for opening/closing marina store daily.
Running financial reports at the end of each shift/day to assure the register was accurate with the current sales.
Maintained park grounds by providing weekly landscaping, such as mowing grass, weed whacking, trimming tree branches and daily maintenance of cleaning park restrooms and picking up trash.
Assisted Park Rangers and Natural Resource Police in enforcing laws, collecting money for daily/seasonal passes, and checking the up to date permits/licenses.
Educated the public about boater safety, local wildlife/waterways, state laws and other topics relating to the marina or Maryland State Parks.
Provided customer service at the marina shop including sales of seasonal boat slips, gasoline, snacks, souvenir, bait/tackle, boat/canoe rentals and other miscellaneous items.
Routinely surveyed the waterways by boat to assure boaters were practicing safe boating habits as well as helping stranded boaters return to shore safely if the happen to break down on the water.
Keeping organized records of product that needed to be replenished as well as an up to date gas log to maintain proper inventory and drive sales.
Rita's Italian Ice - Shift ManagerBel Air, Maryland02/2007 - 10/2014
Key Holder- Opening duties included, setting up store for the day, counting the change safe/registers for accuracy, made fresh ices and checked to make sure products were not expired. Closing duties included, cleaning all equipment/store, throw any old product away, run financial reports and drop profits for the day in safe, set alarm and lock doors.
Trained and mentored new employees.
Managed schedules by either calling in extra team members if it happened to be a busy day, or cut team members if business was slow.
Kept track of weekly inventory and providing an 'order list' to the owner of the business.
Unloaded inventory when we received it off the truck, checked to make sure the delivery matched the order and followed FIFO protocol to guarantee the freshest products when stocking the shelves.
Provided excellent customer service to every guest by greeting them with a smile, offering a sample, and asking for additional items/up selling for maximum profit.
Help solve any customer complaints in a fast, friendly manner to assure they are satisfied and will be a repeat customer.
Provide fundraising information to local community groups and promote daily/weekly specials.
Up selling techniques
Point of sale knowledge
Customer Service Techniques
Expected in 09/2020Harford Community CollegeBel Air, MDAssociate of Science: General Studies Consentration Business/Science
05/2008C. Milton Wright High SchoolBel Air, MDHigh School Diploma