waitress resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Menu Memorization
High-Volume Dining
Point of Sale (POS) System Operations
Ability to Lift 30 Pounds
Upselling and Cross Selling
Service Oriented
Cool Under Pressure
High Volume Dining
Able to Lift 30 Pounds
Team Player
Menu Recommendations
Order Accuracy and Delivery
Dining Room Cleaning and Upkeep
Transactions and Cash Handling
Warm and Friendly
High Energy and Stamina
Bathroom Servicing
Age Verification
Cleaning and Sanitizing
Liquor, Wine and Food Service
Experience
04/2023 to Current
WaitressMarriott International – Ithaca, NY,
Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Presented food and beverages to guests at tables.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Relayed orders to service bar and kitchen via point-of-sale register system.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Served food and beverages to patrons and confirmed complete orders.
Presented menus and answered questions regarding items.
Stocked service areas with supplies during slow periods.
Informed customers of daily specials and signature menu items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Filled condiments and napkin containers during slack periods.
Prepared checks, itemizing total meal costs and taxes.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assisted in preparing salads, appetizers and desserts to speed up food service.
02/2020 to 10/2020
CashierLife Time Fitness – Maple Grove, MN,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Used suggestive selling techniques to promote add-on sales.
Processed refunds for worn, damaged and broken merchandise.
Verified customer age requirement for alcohol or tobacco purchases.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Discounted purchases by scanning and redeeming coupons.
Helped with purchases and signed customers up for rewards program.
01/2017 to 05/2020
SecretaryDepartment Of Veterans Affairs – Northampton, MA,
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Greeted visitors and directed to appropriate location or person.
Sent and distributed mail and parcels.
Ordered office supplies to purchase items and maintain appropriate levels.
Assisted with accounts receivable and accounts payable functions.
Processed documents and materials for dissemination to appropriate parties.
Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming calls and directed callers to appropriate department or employee.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
02/2019 to 04/2019
CashierUnited Dairy Farmers – Burlington, KY,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Learned roles of other departments to provide coverage and keep store operational.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Processed refunds for worn, damaged and broken merchandise.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 05/2005 to to
High School Diploma: Lead Hill High School - Lead Hill, AR GPA: Status -
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