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Waitress Resume Example

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WAITRESS
Summary

Productive Call Center Representative with 4 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.

Skills
  • Inbound and outbound calling
  • Courteous demeanor
  • High-energy attitude
  • Customer relations
  • Call center experience
  • Problem-solving abilities
  • Adaptive team player
  • Warm calling
  • Script use
  • Professional speaking abilities
  • Persistent
  • Product and service understanding
Experience
Waitress
City, StateCompany Name/Feb 2020 to May 2020
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with kitchen staff frequently to stay up-to-dateon supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Customer Service Representative
City, StateCompany Name/Aug 2014 to Oct 2015
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
AT&T Customer Sales Rep
City, StateCompany Name/Feb 2012 to Oct 2013
  • Prepared and processed contracts and order forms for new and existing customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
House Keeping
City, StateCompany Name/Feb 2009 to Dec 2011
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Delivered extra linens, paper products and toiletries to guests.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
  • Managed linen cart by keeping neat and organized.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
Education and Training
Some College (No Degree): NursingAngelina CollegeCity, State
High School DiplomaLufkin High SchoolDec 1996City, State
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  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Angelina College
  • Lufkin High School

Job Titles Held:

  • Waitress
  • Customer Service Representative
  • AT&T Customer Sales Rep
  • House Keeping

Degrees

  • Some College (No Degree) : Nursing
    High School Diploma

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