waitress resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Productive Call Center Representative with 4 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.
Skills
Inbound and outbound calling
Courteous demeanor
High-energy attitude
Customer relations
Call center experience
Problem-solving abilities
Adaptive team player
Warm calling
Script use
Professional speaking abilities
Persistent
Product and service understanding
Experience
02/2020 to 05/2020WaitressHealthcare Services Group | Natchez, MS,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Increased sales of high margin menu items through effective upselling.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
08/2014 to 10/2015Customer Service RepresentativeRapid Global Business Solutions, Inc | Winamac, IN,
Educated customers on special pricing opportunities and company offerings.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Set up and activated customer accounts to maintain QA satisfaction levels.
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