waitress resume example with 3+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Skills
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Experience
Waitress, 12/2020 to 10/2021
Holiday Retirement – High Point, NC,
Holiday Retirement – High Point, NC,
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Gas Station Attendant/Cashier, 02/2020 to 10/2020
Metro Group Inc. – Salt Lake City, UT,
Metro Group Inc. – Salt Lake City, UT,
- Sold store items and vehicle services to customers.
- Processed gas and amenities payments.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Refilled outdoor window maintenance stations with cleaning supplies and propane product.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Maintained cleanliness, neatness and organization of all areas.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Prepared daily records of food and gas sales and balanced register drawers.
- Assisted with inventory counts for general merchandise, alcoholic beverages and tobacco products.
- Training of new hire cashiers.
Cashier, 03/2019 to 01/2020
Holiday Retirement – Hillsboro, OR,
Holiday Retirement – Hillsboro, OR,
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events, added new merchandise and rang up purchases.
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted asset protections with completing end-of-day counts, monitoring self checkout purchases and securing funds to prevent loss or theft.
- Helped customers find specific products, answered questions and offered product advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues with cash registers, card scanners and printers.
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
Waitress, 03/2018 to 03/2019
Applebee's – City, STATE,
Applebee's – City, STATE,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
: General Studies, Expected in Easter New Mexico University - Roswell - Roswell, NM,
Certifications
- Licensed TABC - 2020-2022
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Resume Overview
School Attended
- Easter New Mexico University - Roswell
Job Titles Held:
- Waitress
- Gas Station Attendant/Cashier
- Cashier
- Waitress
Degrees
- Some College (No Degree)
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