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Waitress Resume Example

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WAITRESS
Professional Summary

Cheerful server offering Half a year of experience in fast-paced diner and short-order restaurant settings but 5+ years of customer service. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • Menu Memorization
  • High-Volume Dining
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Ordering Procedures
  • Bill Computation
  • Table Setting Knowledge
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Food Spoilage Prevention
  • Order Accuracy
  • Daily Specials Memorization
  • Beverage preparation
  • Performance improvement
  • Tableside Service
  • Food running
  • Sales expertise
  • Upselling techniques
  • Cash Handling
  • Item promotion
  • Stocking and replenishing
  • Dining area maintenance
  • Accurate money handling
Work History
Waitress, 08/2020 to 01/2021
Bagels Unlimited – Gainesville, FL
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset 7 tables per shift, working efficiently to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $50 per table.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Cashier , 12/2018 to 08/2020
Sam's Club – Gainesville , FL
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained as Gas station attendant and provided back-up coverage to provide customers with optimal support.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Completed sales in excess of thousands of dollars with near-zero error rate using POS system.
  • Worked closely with Management to solve problems and handle customer concerns.
  • Helped over Hundreds guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Package Handler, 11/2019 to 01/2020
FedEx – Ocala, FL
  • Sorted items according to its destination.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Labeled packages according to instructions provided on work orders.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Installed protective devices on or around products to prevent damage during transport.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Customer Service Representative, 02/2015 to 03/2017
Family Dollar Stores Inc. – Colombia, SC
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Products or Services to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
Education
High School Diploma : 06/2016
Bronson High School - Bronson, FL
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Resume Overview

Companies Worked For:

  • Bagels Unlimited
  • Sam's Club
  • FedEx
  • Family Dollar Stores Inc.

School Attended

  • Bronson High School

Job Titles Held:

  • Waitress
  • Cashier
  • Package Handler
  • Customer Service Representative

Degrees

  • High School Diploma : 06/2016

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