waitress resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
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Professional Summary
Cheerful server offering Half a year of experience in fast-paced diner and short-order restaurant settings but 5+ years of customer service. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Skills
Menu Memorization
High-Volume Dining
Point of Sale Knowledge
Food Preparation and Safety
Ordering Procedures
Bill Computation
Table Setting Knowledge
To-Go Order Preparation
Guest Seating Arrangements
Food Spoilage Prevention
Order Accuracy
Daily Specials Memorization
Beverage preparation
Performance improvement
Tableside Service
Food running
Sales expertise
Upselling techniques
Cash Handling
Item promotion
Stocking and replenishing
Dining area maintenance
Accurate money handling
Work History
Waitress, 08/2020 - 01/2021 Hilton Worldwide – Oxnard, CA,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Prepared beverages and filled food orders for customers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed and reset 7 tables per shift, working efficiently to keep dining room and work areas clean.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Used cash registers and credit card machines to cash out customers, handling average sale of $50 per table.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Cashier , 12/2018 - 08/2020 Taco Bell – Mount View Estates, TN,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Trained as Gas station attendant and provided back-up coverage to provide customers with optimal support.
Counted cash in register drawer at beginning and end of shift.
Assisted customers with special services, account updates and promotional options.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Completed sales in excess of thousands of dollars with near-zero error rate using POS system.
Worked closely with Management to solve problems and handle customer concerns.
Helped over Hundreds guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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