Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
High-Volume Dining
Point of Sale Knowledge
Wine Service
Ordering Procedures
Table Setting Knowledge
Bar Terminology Expertise
Bill Computation
Guest Seating Arrangements
To-Go Order Preparation
Food Spoilage Prevention
Order Accuracy
Daily Specials Memorization
Guest Relations Management
Food Tray Carrying
Cash Handling
Front-of-house display creation
Sales expertise
Hospitality service expertise
Stocking and Replenishing
Merchandising Knowledge
Sales
Professional demeanor
Exceptional Customer Service
Adapt to diverse groups
Merchandising understanding
Excellent people skills
Relationship building
Sales training
Work History
Waitress, - Monarch Casino Black Hawk – Reno, NV,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Delivered quality services while maintaining friendly and welcoming environment.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate, 09/2020 - Current Planet Fitness – Mansfield, OH,
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Responded to telephone and in-person requests for information.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Answered questions and assisted customers with item selection and location.
Educated customers on promotions to enhance sales.
Kept front check out area clean and organized for efficient service.
Processed payments and returns with accuracy and efficiency.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Dance Instructor, 01/2017 - Current Fred Astaire – Houston, TX,
Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Planned routines for recitals and performances.
Utilized different styles of teaching to accommodate students of all capabilities.
Planned, prepared and delivered lesson plans introducing students to dance techniques.
Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
Adhered to all studio guidelines and legal requirements.
Education
Bachelor of Arts: Art, Expected in - Southern Illinois University Carbondale - Carbondale, IL GPA:
President of Southern Illinois Dance Company for 2 years
Accomplishments
Participated in Dancing with the CU Stars which is a fundraiser event for the Don Moyer Boys and Girls Club
Helped with various events with Pan and Cake Catering Company
Helped Rod SIckler with his local annual event, Red Hot Winter, as one of his performance coordinators
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