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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Objective

Adaptable and driven professional with excellent organizational and problem-solving abilities. Eager to build solid career foundation while being an integral part of your team. Dedicated employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • HTML, CSS
  • Photoshop, Adobe Illustrator, Adobe Premiere pro
  • Conflict resolution
  • Credit/Debit transactions
  • Customer Service
  • Estimating
  • PowerPoint
  • Microsoft word
  • Multitasking
  • High-volume dining
  • Point of Sale (POS) system operations
  • Safe food handling
  • Service prioritization
  • Effective customer upselling
  • Check payment processing
  • Sales Techniques
  • Inventory control procedures
  • Merchandising knowledge
  • Cash handling accuracy
  • Retail loss prevention
  • Dispute mediation
  • Superb time management
  • Reading comprehension skills
  • Excellent communication skills
  • Money handling
  • Documentation and recordkeeping
  • Listening skills
Education and Training
Borough Of Manhattan Community College|New York, NY|Expected in 01/2021Associate of Science: Video Arts and Technology
  • Completed coursework in TV Studio Production, Sound editing and Video editing.
Hillcrest High School|Jamaica, NY|06/2016High School Diploma
Experience
Cashier/Sales Associate|Zara - New York, NY|04/2019 - 11/2019
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Fostered customer retention by assessing and meeting product needs.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Completed all assigned training to stay updated on important policies and procedures.
Waitress|Atlantic Diner - Queens, NY|11/2018 - 03/2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Waitress|Lindenwood Diner - Brooklyn, NY|06/2015 - 11/2018
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Hostess|Lindenwood Diner - Brooklyn, NY|06/2015 - 11/2018
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Languages

Bilingual. Speak, read, and write fluently in both Spanish and English.

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Resume Overview

Companies Worked For:

  • Zara
  • Atlantic Diner
  • Lindenwood Diner

School Attended

  • Borough Of Manhattan Community College
  • Hillcrest High School

Job Titles Held:

  • Cashier/Sales Associate
  • Waitress
  • Hostess

Degrees

  • Associate of Science : Video Arts and Technology
    High School Diploma

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