waitress resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
I'm a Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Also i'm a Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3-year background maintaining customer satisfaction and contributing to company success.
Skills
Data Entry
MS Office
Scheduling
Sorting and labeling
Strategic Planning
Quality Assurance
Bookkeeping
Database Management
Documentation
Team building
Administrative support
Time management
Customer Service
Data Collection
Cash Management
Work History
07/2019 to 10/2020
WaitressHealthcare Services Group – Muscatine, IA,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Checked identification to enforce age regulations for alcoholic beverages.
Used cash registers and credit card machines to cash out customers, handling up to $100 in cash per event.
10/2019 to 02/2020
Customer Service RepresentativeSgs Group – East Syracuse, NY,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Compiled customer feedback and recommended service delivery improvements to management.
Regularly exceeded daily sales and product add-on quotas.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
12/2018 to 06/2019
Sales AssociateCape Cod Healthcare Inc. – Plymouth, MA,
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained records related to sales, returns and inventory availability.
Prepared merchandise for sales floor by pricing or tagging.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
10/2018 to 01/2019
Sales AssociateCape Cod Healthcare Inc. – Plymouth, MA,
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Maintained records related to sales, returns and inventory availability.
Prepared merchandise for sales floor by pricing or tagging.
Maintained customer satisfaction while handling clothes,perfumes,shoes, and other merchandise returns quickly and professionally.
Educated associates on market trends and stayed up-to-date on forecasts and hollister news.
Engaged with customers to effectively build rapport and lasting relationships.
Achieved perfect attendance record for 4 months consecutively.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Expected in 06/2019 to to
High School Diploma: Time4learning - Online Education, GPA: Status -
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