Waitress Resume Example
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WAITRESS
Professional Summary
I'm a Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Also i'm a Motivated professional Adept at building productive relationships, resolving complex issues and winningcustomer loyalty. Bringing 3-year background maintaining customer satisfaction and contributing to company success.
Skills
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Work History
07/2019 - 10/2020Waitress | Company Name - City, State
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification to enforce age regulations for alcoholic beverages.
- Used cash registers and credit card machines to cash out customers, handling up to $100 in cash per event.
10/2019 - 02/2020Customer Service Representative | Company Name - City, State
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Compiled customer feedback and recommended service delivery improvements to management.
- Regularly exceeded daily sales and product add-on quotas.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
12/2018 - 06/2019Sales Associate | Company Name - City, State
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
10/2018 - 01/2019Sales Associate | Company Name - City, State
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction while handling clothes,perfumes,shoes, and other merchandise returns quickly and professionally.
- Educated associates on market trends and stayed up-to-date on forecasts and hollister news.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance record for 4 months consecutively.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
06/2019Time4learning, CityHigh School Diploma:
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Resume Strength
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Time4learning
Job Titles Held:
- Waitress
- Customer Service Representative
- Sales Associate
Degrees
- High School Diploma :
