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Waitress Resume Example

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WAITRESS
Professional Summary

I'm a Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Also i'm a Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3-year background maintaining customer satisfaction and contributing to company success.

Skills
  • Data Entry
  • MS Office
  • Scheduling
  • Sorting and labeling
  • Strategic Planning
  • Quality Assurance
  • Bookkeeping
  • Database Management
  • Documentation
  • Team building
  • Administrative support
  • Time management
  • Customer Service
  • Data Collection
  • Cash Management
Work History
07/2019 - 10/2020Waitress | Liquid Cafe - Savannah, Georgia
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers, handling up to $100 in cash per event.
10/2019 - 02/2020Customer Service Representative | Onbrand24 - Savannah, Georgia
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Regularly exceeded daily sales and product add-on quotas.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
12/2018 - 06/2019Sales Associate | Journeys - Savannah, Georgia
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
10/2018 - 01/2019Sales Associate | Hollister - Savannah, Georgia
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling clothes,perfumes,shoes, and other merchandise returns quickly and professionally.
  • Educated associates on market trends and stayed up-to-date on forecasts and hollister news.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance record for 4 months consecutively.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
06/2019Time4learning, Online EducationHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Liquid Cafe
  • Onbrand24
  • Journeys
  • Hollister

School Attended

  • Time4learning

Job Titles Held:

  • Waitress
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma :

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