Waitress Resume Example Holiday Retirement

WAITRESS

Professional Summary

Waitress bringing a strong work ethic, interpersonal skills and customer service expertise. Focused server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Skills

Guest relations

professional Organized and efficient server

High energy

Cash handling expert

Courteous, professional demeanor

Flexible schedule capability

Work History

Waitress, 11/2001 to 11/2013
Holiday Retirement – White Bear Lake , MN

Provide customers of this 150 seat family restaurant with high quality service.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Received frequent customer compliments for going above and beyond normal duties.

Waitress, 08/2001 to 02/2002
Holiday Retirement – Yuma , AZ

Serve 50 seat neighborhood restaurant with food and beverages consistently provided professional, friendly, and engaging service.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Waitress, 08/2000 to 08/2001
Holiday Retirement – Allen , TX

Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Verified cash drawer against the day's receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Assertively upsold alcoholic beverages, appetizers and desserts.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Monitored guest for intoxication and immediately reported concerns to management.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Upheld highest standard for cleanliness of glass and silverware.
Operated all kitchen equipment adeptly.
Consistently kept kitchen areas clean and free of debris and water.
Routinely removed trash and debris from restaurant.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Sorted, soaked and washed flatware.
Emptied and maintained trashcans and outdoor dumpster area.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Quickly set up and cleared tables and stocked all service stations.
Served beverages, breads and butter and replenished items as necessary.
Folded napkins throughout the day to maintain an adequate supply.
Routinely carried large loads of dishes to kitchen for washing.
Maintained clean dining room, lobby and service areas at all times.
Maintained high standards of cleanliness and sanitation.

Bartender, 08/1999 to 08/2000
Tgi Friday's – Hollywood , FL

Responsible for all procedures required for opening and closing of bar.
Serve food and beverages to all customers.
Assist customers with their lottery needs.

Waitress, 01/1998 to 08/2000
Holiday Retirement – Arvada , CO

Provide customers of this 800 seat, busy Italian restaurant with professional efficient service.

Set dining tables according to type of event and service standards.

Quickly recorded transactions in MICROS system to deliver prompt service.

Waitress, 03/1994 to 01/1998
Holiday Retirement – Athens , GA

Serve 45 seat restaurant with food and beverages, and assist customers with lottery.

Bartender, 04/1991 to 04/1994
Tgi Friday's – Humble , TX

Responsible for all procedures required for opening and closing of the bar.
Serve food.
and beverages, and assist customers with their lottery needs.

Education

B.A: Business Management and Accounting, 1 1
Newbury College - City, State
Business Management and Accounting

Certified Graduate of Executive Secretarial Program: 1 1
Burdett School - City, State

Skills

closing, Italian, Secretarial

Resume Overview

School Attended

Newbury College
Burdett School

Job Titles Held:

Waitress
Bartender

Degrees

B.A : Business Management and Accounting , 1 1
Certified Graduate of Executive Secretarial Program : 1 1

Waitress Resume Example

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