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Waitress Resume Example

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WAITRESS
Professional Summary

Waitress bringing a strong work ethic, interpersonal skills and customer service expertise.   Focused server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Skills
  • Guest relations
  • professional Organized and efficient server
  • High energy
  • Cash handling expert
  • Courteous, professional demeanor
  • Flexible schedule capability
Work History
Waitress, 11/2001 to 11/2013
Company Name – City, State
  • Provide customers of this 150 seat family restaurant with high quality service.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Received frequent customer compliments for going above and beyond normal duties.



Waitress, 08/2001 to 02/2002
Company Name – City, State
  • Serve 50 seat neighborhood restaurant with food and beverages consistently provided professional, friendly, and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Waitress, 08/2000 to 08/2001
Company Name – City, State
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Verified cash drawer against the day's receipts.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Operated all kitchen equipment adeptly.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Routinely removed trash and debris from restaurant.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Sorted, soaked and washed flatware.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Quickly set up and cleared tables and stocked all service stations.
  • Served beverages, breads and butter and replenished items as necessary.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.
Bartender, 08/1999 to 08/2000
Company Name – City, State
  • Responsible for all procedures required for opening and closing of bar.
  • Serve food and beverages to all customers.
  • Assist customers with their lottery needs.
Waitress, 01/1998 to 08/2000
Company Name – City, State
  • Provide customers of this 800 seat, busy Italian restaurant with professional efficient service.

  • Set dining tables according to type of event and service standards.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
Waitress, 03/1994 to 01/1998
Company Name – City, State
  • Serve 45 seat restaurant with food and beverages, and assist customers with lottery.
Bartender, 04/1991 to 04/1994
Company Name – City, State
  • Responsible for all procedures required for opening and closing of the bar.
  • Serve food.
  • and beverages, and assist customers with their lottery needs.
Education
B.A: Business Management and Accounting, 1 1
Newbury College - City, State
Business Management and Accounting
Certified Graduate of Executive Secretarial Program: 1 1
Burdett School - City, State
Skills
closing, Italian, Secretarial
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Resume Overview

School Attended

  • Newbury College
  • Burdett School

Job Titles Held:

  • Waitress
  • Bartender

Degrees

  • B.A : Business Management and Accounting , 1 1
    Certified Graduate of Executive Secretarial Program : 1 1

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