waitress resume example with 5+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- Religion:
- Military service:
- :
Summary
I am friendly, efficient, and devoted to customer satisfaction with exceptional service and support. Knowledgeable regarding any company's standards with strong skill in retaining product/service information to provide effective issue resolutions. Skilled in promoting sales to increase revenue while addressing any issues there might be at hand. I am personable, friendly and solution oriented with over 6 years of experience in customer service and support. I have been working since I turned 14 years old and have been very devoted in trying to help in any way that I can. I am a customer-focused team player offering to be a great member to your business. I will be strictly dedicated to customer loyalty and satisfaction.
Skills
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Experience
Waitress, 04/2015 - 08/2020
Traditions Spirits – Willis, OK
Traditions Spirits – Willis, OK
- Communicated with kitchen staff frequently to stay up-to-date on supply availability.
- Educated guests on daily specials and appetizers, entrees, desserts and/or new menu items.
- Completed closing duties by emptying trash, dishes, cleaning machines, and making sure everything was up and ready for the next day.
- Answered phone inquiries to schedule and confirm any question a customer might have, record takeout orders and respond to any concerns that the customer may or may not have.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Prepared ice cream, shakes, food and set up stations to assist kitchen and our front staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials, interested them on new desserts to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and new food, dessert and beverage offerings to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Waitress and Hostess, 07/2018 - 06/2020
Hilton Worldwide – Lexington, KY
Hilton Worldwide – Lexington, KY
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to see if they need any help in any areas.
- Answered questions about food and order statuses for waiting customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Tracked seated guests and available seating using our seating chart.
- Answered telephone to provide dining information and take party reservations.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Cashier, 02/2015 - 04/2016
Fourwinds Market – City, STATE
Fourwinds Market – City, STATE
- Assisted with purchases, locating items and signing up for rewards programs.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2019
Webster High School - Webster
Webster High School - Webster
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Resume Overview
School Attended
- Webster High School
Job Titles Held:
- Waitress
- Waitress and Hostess
- Cashier
Degrees
- High School Diploma
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