waitress resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am friendly, efficient, and devoted to customer satisfaction with exceptional service and support. Knowledgeable regarding any company's standards with strong skill in retaining product/service information to provide effective issue resolutions. Skilled in promoting sales to increase revenue while addressing any issues there might be at hand. I am personable, friendly and solution oriented with over 6 years of experience in customer service and support. I have been working since I turned 14 years old and have been very devoted in trying to help in any way that I can. I am a customer-focused team player offering to be a great member to your business. I will be strictly dedicated to customer loyalty and satisfaction.
Skills
Very welcoming, friendly, and outgoing
Fast paced learner, catches on easily
Great with Problem Solving
Opening and closing procedures
Teambuilding
Decision-making
Able to stand for hours on end
Great social skills
Time management
Multitasking
Experience
Waitress, 04/2015 to 08/2020 Traditions Spirits – Willis, OK,
Communicated with kitchen staff frequently to stay up-to-date on supply availability.
Educated guests on daily specials and appetizers, entrees, desserts and/or new menu items.
Completed closing duties by emptying trash, dishes, cleaning machines, and making sure everything was up and ready for the next day.
Answered phone inquiries to schedule and confirm any question a customer might have, record takeout orders and respond to any concerns that the customer may or may not have.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Prepared ice cream, shakes, food and set up stations to assist kitchen and our front staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials, interested them on new desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food, dessert and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Waitress and Hostess, 07/2018 to 06/2020 Hilton Worldwide – Lexington, KY,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to see if they need any help in any areas.
Answered questions about food and order statuses for waiting customers.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Greeted guests and gathered information to seat groups or place on waitlist.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Tracked seated guests and available seating using our seating chart.
Answered telephone to provide dining information and take party reservations.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Cashier, 02/2015 to 04/2016 Fourwinds Market – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2019 to Webster High School - Webster, GPA: Status -
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