LiveCareer-Resume

waitress resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Summary

I am friendly, efficient, and devoted to customer satisfaction with exceptional service and support. Knowledgeable regarding any company's standards with strong skill in retaining product/service information to provide effective issue resolutions. Skilled in promoting sales to increase revenue while addressing any issues there might be at hand. I am personable, friendly and solution oriented with over 6 years of experience in customer service and support. I have been working since I turned 14 years old and have been very devoted in trying to help in any way that I can. I am a customer-focused team player offering to be a great member to your business. I will be strictly dedicated to customer loyalty and satisfaction.

Skills
  • Very welcoming, friendly, and outgoing
  • Fast paced learner, catches on easily
  • Great with Problem Solving
  • Opening and closing procedures
  • Teambuilding
  • Decision-making
  • Able to stand for hours on end
  • Great social skills
  • Time management
  • Multitasking
Experience
Waitress, 04/2015 - 08/2020
Traditions Spirits Willis, OK,
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability.
  • Educated guests on daily specials and appetizers, entrees, desserts and/or new menu items.
  • Completed closing duties by emptying trash, dishes, cleaning machines, and making sure everything was up and ready for the next day.
  • Answered phone inquiries to schedule and confirm any question a customer might have, record takeout orders and respond to any concerns that the customer may or may not have.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared ice cream, shakes, food and set up stations to assist kitchen and our front staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, interested them on new desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food, dessert and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Waitress and Hostess, 07/2018 - 06/2020
Hilton Worldwide Lexington, KY,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to see if they need any help in any areas.
  • Answered questions about food and order statuses for waiting customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Tracked seated guests and available seating using our seating chart.
  • Answered telephone to provide dining information and take party reservations.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Cashier, 02/2015 - 04/2016
Fourwinds Market City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2019
-
Webster High School - Webster,
GPA:
Status -

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Resume Overview

School Attended

  • Webster High School

Job Titles Held:

  • Waitress
  • Waitress and Hostess
  • Cashier

Degrees

  • High School Diploma

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