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waitress resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking and reliable Rural Carrier Associate with proven dedication and ability to quickly pick up new assignments. Devoted to customer satisfaction and consistently exceeding performance targets. Safe driver with efficient and organized approach. Skilled waitress offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Dish preparation
  • Dining customer service
  • Price memorization
  • Food safety understanding
  • Postal regulations
  • Undeliverable mail handling
  • Sorting and delivery
  • High-priority mail
  • Insured mail procedures
  • Mail sorting
  • GPS use
  • Mileage documentation
  • Multitasking
  • Time management
  • Critical thinking
  • Organization
  • Cash drawer balancing
  • POS systems
  • Credit and cash transactions
  • Scanner operations
  • Customer assistance
  • Merchandise restocking
  • ID verification
  • Training and mentoring
  • Communication
  • Computer skills
  • Stock control
  • Distributing mail
  • Postal services knowledge
  • Incoming mail procedures
  • Customer-oriented
  • Policy compliance
  • Work ethic
  • Supervision
  • Training & Development
  • Friendly, positive attitude
  • Customer service
  • Coordination
  • Reliable and trustworthy
Experience
Waitress, 07/2020 to 11/2020
 Marriott International – Monroe, NC,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Rural Carrier Associate/ARC/Relief Postmaster, 10/2018 to 10/2019
 Landry's – Cleveland, OH,
  • Followed strict package safety standards to protect customers and team members.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Drove LLV and FFV vehicle and delivered mail to rural locations in all weather conditions.
  • Distributed parcels and letters on daily route of homes and businesses.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Sold stamps and money orders to mail customers along daily route.
  • Obtained receipts for registered and certain insured mail.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Routed all classes of mail in sequence of delivery along established route.
Cashier, 01/2015 to 09/2017
 Arbys – Marshall, MI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Shift Manager, 04/2011 to 03/2013
 McDonald's – City, STATE,
MurfinsMurfins
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
High School Diploma: , Expected in 05/2014 to Bradleyville High School - Bradleyville, MO
 GPA:
Status -

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Resume Overview

School Attended

  • Bradleyville High School

Job Titles Held:

  • Waitress
  • Rural Carrier Associate/ARC/Relief Postmaster
  • Cashier
  • Shift Manager

Degrees

  • High School Diploma

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