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Waitress Resume Example

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WAITRESS
Summary

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of food. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Worked hands on with different types of customers in different types of customer service environments. Very well trained on handling busy scenarios considering all my work experience has always had a busy crowd. Very determined hard worker and can handle busy crowds at a very well pace without having anxiety. Super energetic and always ready to experience new challenges in the customer service industry.

Skills
  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Safe food handling
  • Effective sales techniques
  • Seating assignment preparation
  • Food safety understanding
  • Conflict and dispute resolution
  • Price memorization
  • Menu knowledge
  • Relationship management
  • Sales techniques
  • Special dietary requirements
  • Check payment processing
  • Bussing expertise
  • Liquor, wine and food service
  • Table setting arrangements
  • Effective customer upselling
  • Dining customer service
  • Food inspection
  • Dish preparation
  • Hands on
  • Teamwork
  • Leadership
  • Verbal communication
  • Customer service
Experience
Railyard Grill & Tap Room | Bridgeville, PAWaitress06/2019 - Current
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Inspected restrooms for cleanliness and availability of supplies when needed per shift.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Sarris Candies | Canonsburg, PAIce Cream Server01/2018 - 06/2019
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Memorized customers orders without having to write down to get them their ice icecream
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Suggested new flavors and special offers to management based upon customer input.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Assisted management with inventory and ordering supplies to provide uninterrupted sales.
  • Handled cash and credit card transactions quickly and accurately.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Assembled and served meals according to specific guest requirements.
  • Answered guest questions, delivering most accurate and updated information available.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Was stated as a manager and would train new employees
Steel Cactus | Southepointe, PAHostess01/2019 - 03/2019
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Education and Training
Slippery Rock University of Pennsylvania | Slippery Rock, PAHigh School DiplomaExpected in 05/2023
  • Major in Early Childhood Education
  • Minor in Special Needs Education
  • 3.5 GPA
  • High honors in high-school
  • Sarris Scholarship Recipient
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Resume Overview

Companies Worked For:

  • Railyard Grill & Tap Room
  • Sarris Candies
  • Steel Cactus

School Attended

  • Slippery Rock University of Pennsylvania

Job Titles Held:

  • Waitress
  • Ice Cream Server
  • Hostess

Degrees

  • High School Diploma

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