LiveCareer-Resume

waitress resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-driven Waitress with 10+ years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices.

I am adaptable and experienced in many areas including supervision. I have a very out-going personality. I have been called a "people person" and always "likable." I am committed to doing my job. I'm a fast learner and can transition well. I am a reliable, customer service-driven team player.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Regulatory compliance
  • Relationship management
  • Food safety understanding
  • Buffet setup and takedown
  • Check payment processing
  • Effective customer upselling
  • Hors d'oeuvres service
  • Dining customer service
  • Seating assignment preparation
  • Special dietary requirements
  • Food inspection
  • Table setting arrangements
  • Safe food handling
  • Table Bussing
  • Price memorization
  • Wine pairings
  • Dish preparation
  • Liquor, wine and food service
  • White glove service
  • Sales Techniques
  • Service prioritization
  • Menu knowledge
  • First aid and CPR certified
  • Interior and exterior patrol
  • CCTV surveillance
  • Crime prevention methods
  • Observant
  • Report writing
  • Shift work experience
  • High level of integrity
  • Reliability
  • Vigilant and watchful
  • Patrolling
  • First aid certified
  • Credit card payment processing
  • Inbound and Outbound Calling
  • Customer relations
  • Product organization
  • High-energy attitude
  • Conflict mediation
  • Store maintenance
  • Retail sales customer service
  • Microsoft Office expertise
  • Business development understanding
  • Problem-solving abilities
  • Sales expertise
  • Shipping and receiving understanding
  • Technologically savvy
  • Adaptive team player
  • Social media networking
  • Reporting
  • Safety procedures
  • Sales
  • Training and mentoring
  • Hospitality
  • Training & Development
  • Decision-making
  • Relationship building
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Basic math
  • Analytical
Experience
Waitress, 11/2017 to 07/2021
Holiday RetirementBoston, MA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Documented food orders and ran items to guest tables in dining room.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Security Guard Officer, 09/2016 to 05/2019
Chenega CorporationPearl Harbor, HI,
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded activity in daily officer reports.
Waitress , 04/2017 to 11/2017
Holiday RetirementBoyertown, PA,
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
Education and Training
High School Diploma: , Expected in 05/2011 to Dade County High School - Trenton, GA
GPA:

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Resume Overview

School Attended

  • Dade County High School

Job Titles Held:

  • Waitress
  • Security Guard Officer
  • Waitress

Degrees

  • High School Diploma

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