Results-driven Waitress with 10+ years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices.
I am adaptable and experienced in many areas including supervision. I have a very out-going personality. I have been called a "people person" and always "likable." I am committed to doing my job. I'm a fast learner and can transition well. I am a reliable, customer service-driven team player.
Skills
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Regulatory compliance
Relationship management
Food safety understanding
Buffet setup and takedown
Check payment processing
Effective customer upselling
Hors d'oeuvres service
Dining customer service
Seating assignment preparation
Special dietary requirements
Food inspection
Table setting arrangements
Safe food handling
Table Bussing
Price memorization
Wine pairings
Dish preparation
Liquor, wine and food service
White glove service
Sales Techniques
Service prioritization
Menu knowledge
First aid and CPR certified
Interior and exterior patrol
CCTV surveillance
Crime prevention methods
Observant
Report writing
Shift work experience
High level of integrity
Reliability
Vigilant and watchful
Patrolling
First aid certified
Credit card payment processing
Inbound and Outbound Calling
Customer relations
Product organization
High-energy attitude
Conflict mediation
Store maintenance
Retail sales customer service
Microsoft Office expertise
Business development understanding
Problem-solving abilities
Sales expertise
Shipping and receiving understanding
Technologically savvy
Adaptive team player
Social media networking
Reporting
Safety procedures
Sales
Training and mentoring
Hospitality
Training & Development
Decision-making
Relationship building
Friendly, positive attitude
Reliable and trustworthy
Basic math
Analytical
Experience
11/2017 to 07/2021
WaitressHoliday Retirement – Boston, MA,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Documented food orders and ran items to guest tables in dining room.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Discussed dining menu information to aid in decision process for senior residents.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
09/2016 to 05/2019
Security Guard OfficerChenega Corporation – Pearl Harbor, HI,
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Documented security-related situations and submitted in-depth reports to superiors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Warned persons of rule infractions or violations and evicted violators from premises.
Monitored premises and recorded activity in daily officer reports.
04/2017 to 11/2017
Waitress Holiday Retirement – Boyertown, PA,
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Cleared table and bussed dishes to allow for quick setups.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Education and Training
Expected in 05/2011 to to
High School Diploma: Dade County High School - Trenton, GA GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.