waitress resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Skills
Menu Memorization
High-Volume Dining
Point of Sale (POS) System Operations
Covid Symptom Screening
Menu Recommendations
Warm and Friendly
Team Player
Able to Lift 30 Pounds
Food Safety Standards
Menu Memorization and Presentation
Cool Under Pressure
Conflict and Complaint Resolution
Workflow Coordination
Transactions and Cash Handling
Dining Room Cleaning and Upkeep
Staff Training
Upselling and Cross Selling
Specials Promotion and Upselling
Service-Oriented
Food and Beverage Service
High Energy and Stamina
Order Accuracy and Delivery
Safe Food Handling
Effective Customer Upselling
Liquor, Wine and Food Service
Education and Training
Seminole State College of FloridaSanford, FLExpected in 04/2023Associate of Applied Science:Health SciencesGPA:Status
Experience
Holiday RetirementWaitress
Menomonee Falls, WI, 06/2022Current
Prepared checks, itemizing total meal costs and taxes.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Greeted customers, answered questions and recommended specials to increase profits.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Stocked service areas with supplies during slow periods.
Informed customers of daily specials and signature menu items.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Relayed orders to service bar and kitchen via point-of-sale register system.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Explained menu items, describing ingredients and cooking methods upon request.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Responded to ad hoc cleaning duties at end of shift.
Trained new employees to perform duties.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
StericycleSales Associate
Hinckley, OH, 08/202006/2022
Sold various products by explaining unique features and educating customers on proper application or usage.
Engaged customers in friendly, professional dialogue to determine needs.
Worked with fellow sales team members to achieve group targets.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Developed trusting relationships with customers by making personal connections.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Helped customers find specific products, answered questions and offered product advice.
Collected payments and provided accurate change.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Assessed customer needs to provide assistance and information on product features.
Obtained signatures for financial documents and internal and external invoices.
Used technology resources to assist customers in locating and selecting items.
Answered incoming telephone calls to provide store, products and services information.
Built and maintained relationships with peers and upper management to drive team success.
Answered product questions with up-to-date knowledge of sales and promotions.
Morris HospitalHostess
Yorkville, IL, 04/202012/2020
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Built positive relationships with other front-of-house and kitchen staff.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Answered phones promptly to record and confirm reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Took beverage orders and served drinks during peak meal times.
Resolved customer service and food-related issues to maintain guest satisfaction.
Greeted incoming guests to escort to assigned dining area and present menus.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Stayed attentive to server availability and table turnover to quickly seat guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Security Personnel Inc.Shift Lead
Oak Creek, WI, 08/201804/2020
Assisted general manager with operations game plan and company initiatives implementation.
Supervised and led employees to maintain productivity and customer service levels.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Reinforced rules to promote superior employee performance.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Completed opening and closing duties to facilitate business operations.
Coordinated shift workers for inventory receiving, auditing and restocking.
Delegated tasks to employees and monitored activities and task completion.
Assessed reports and adjusted workflows to realign with targets.
Checked orders for quality and completeness.
Coached and trained employees and managed daily work assignments to enhance operations.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Upheld company standards and compliance requirements for operations.
Evaluated and performed equipment maintenance to support operational goals.
Educated customers about offerings, promotions and pricing to boost sales.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Resolved customer complaints and reported issues to senior management.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Taught staff upselling techniques to meet revenue targets.
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