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Waitress Resume Example

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WAITRESS
Summary

I am an adaptable Waitress, Hostess offering 2.5 years of experience in Restaurant food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. I am also an effective Customer Service Representative with 1.5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Safe food handling
  • Effective sales techniques
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Conflict and dispute resolution
  • Table setting arrangements
  • Dining customer service
  • Price memorization
  • Relationship management
  • Bussing expertise
  • Sales techniques
  • Call center operations
  • Documentation and reporting
  • Payment processing
  • Data entry
  • Customer support
  • Account management
  • Customer relations
  • High-energy attitude
Experience
Company Name | City, StateWaitress09/2019 - 03/2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and made recommendations concerningdaily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Company Name | City, StateCall Center Customer Service Representative07/2017 - 12/2018
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Helped company maintain exceptional client service ratings on external audits.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements established by HIPPA regulatory agencies.
  • Answered 80+ inbound calls per day and directed to designated individuals or departments.
Company Name | City, StateWaitress, Hostess01/2018 - 06/2018
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Checked dining and serving areas every 5-10 minutes to verify proper cleanliness and readiness for guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Helped to plan and execute parties for more than 30+ guests, including coordinating menus and preparing tables.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Company Name | City, StateHead Cashier04/2017 - 12/2017
  • Took orders using a computerized register on the front line and drive thru
  • Handled cash and card payments
  • Promoted new deals and sales
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Highland Springs High School | CityHigh School Diploma06/2017
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Resume Overview

School Attended

  • Highland Springs High School

Job Titles Held:

  • Waitress
  • Call Center Customer Service Representative
  • Waitress, Hostess
  • Head Cashier

Degrees

  • High School Diploma

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