I am an adaptable Waitress, Hostess offering 2.5 years of experience in Restaurant food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. I am also an effective Customer Service Representative with 1.5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Safe food handling
Effective sales techniques
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Conflict and dispute resolution
Table setting arrangements
Dining customer service
Price memorization
Relationship management
Bussing expertise
Sales techniques
Call center operations
Documentation and reporting
Payment processing
Data entry
Customer support
Account management
Customer relations
High-energy attitude
Experience
09/2019 to 03/2020
WaitressTraditions Spirits – Pocasset, OK,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
07/2017 to 12/2018
Call Center Customer Service RepresentativeCvs Health – Plymouth, MN,
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Helped company maintain exceptional client service ratings on external audits.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements established by HIPPA regulatory agencies.
Answered 80+ inbound calls per day and directed to designated individuals or departments.
01/2018 to 06/2018
Waitress, HostessCavender's – Texarkana, TX,
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Checked dining and serving areas every 5-10 minutes to verify proper cleanliness and readiness for guests.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Helped to plan and execute parties for more than 30+ guests, including coordinating menus and preparing tables.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
04/2017 to 12/2017
Head CashierMcDonald's – City, STATE,
Took orders using a computerized register on the front line and drive thru
Handled cash and card payments
Promoted new deals and sales
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Greeted customers promptly and responded to questions.
Built and maintained productive relationships with employees.
Counted and balanced cashier drawers.
Resolved issues with cash registers, card scanners and printers.
Education and Training
Expected in 06/2017
High School Diploma: Highland Springs High School - Henrico, VA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
