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Waitress Resume Example

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WAITRESS
Summary
Skills
  • Safe food handling
  • Menu memorization
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • Dining customer service
  • Effective customer upselling
  • Dish preparation
  • Bussing expertise
  • Conflict and dispute resolution
Experience
Waitress
December 2016 to January 2020Miss Annas － Fort Smith, Arkansas
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Increased sales of key menu items through effective upselling.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers.
Retail Sales Associate
November 2013 to November 2016Mitchells Country Store － Bonanza, AR
  • Provided every customer with professional and polite support for sales and service needs.a
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Managed cash register operations using POS system including processing sales and returns.
  • Assisted in ringing up sales at registers and bagging merchandise.
Retail Sales Associate
January 2008 to March 2013Poultry Direct － Fort Smith, AR
  • Provided every customer with professional and polite support for sales and service needs.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Fostered customer retention by assessing and meeting product needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Help customers load purchased equipment when necessary.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Helped customers by answering questions and locating merchandise.
  • Managed cash register operations using POS system including processing sales and returns.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
High School Diploma : May 2000Fort Smith Christian School － Fort Smith, AR
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Resume Overview

Companies Worked For:

  • Miss Annas
  • Mitchells Country Store
  • Poultry Direct

School Attended

  • Fort Smith Christian School

Job Titles Held:

  • Waitress
  • Retail Sales Associate

Degrees

  • High School Diploma : May 2000

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