waitress resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Safe food handling
Menu memorization
Effective sales techniques
Point of Sale (POS) system operations
Dining customer service
Effective customer upselling
Dish preparation
Bussing expertise
Conflict and dispute resolution
Experience
12/2016 to 01/2020
WaitressCache Creek Casino Resort – Brooks, CA,
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Increased sales of key menu items through effective upselling.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Frequently communicated with Claire staff to stay up to date on supply availability and potential customer wait times.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Calculated charges, issued table checks and collected payments from customers.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked order accuracy and food quality before delivering to customers.
11/2013 to 11/2016
Retail Sales Associate7-Eleven, Inc. – La Vergne, TN,
Provided every customer with professional and polite support for sales and service needs.a
Provided every customer with professional and polite support for sales and service needs.
Bagged, wrapped and packaged purchases according to customer needs.
Initiated friendly conversation with each customer to determine level of assistance required.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Managed cash register operations using POS system including processing sales and returns.
Assisted in ringing up sales at registers and bagging merchandise.
01/2008 to 03/2013
Retail Sales Associate7-Eleven, Inc. – Lake Charles, LA,
Provided every customer with professional and polite support for sales and service needs.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Prepared products for promotional sampling during in-store demonstrations.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Fostered customer retention by assessing and meeting product needs.
Built customer loyalty by engaging with and identifying product needs of customers.
Maintained current store, product and promotional knowledge to drive consistent sales.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Help customers load purchased equipment when necessary.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Initiated friendly conversation with each customer to determine level of assistance required.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Bagged, wrapped and packaged purchases according to customer needs.
Helped customers by answering questions and locating merchandise.
Managed cash register operations using POS system including processing sales and returns.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 05/2000 to to
High School Diploma: Fort Smith Christian School - Fort Smith, AR GPA: Status -
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