Service-oriented waitress, well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with 23 years experience in restaurant operations. Collaborative team leader with comprehensive background of equitable supervision. Cheerful server, always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Skills
Accurate money handling
Table setting knowledge
Food running
To-go order preparation
Communication skills
Work History
Waitress, 08/2013 to Current Cache Creek Casino Resort – Brooks, CA,
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Multi-tasked answering phones while serving customers, to fulfill orders to go.
Attened all mandatory staff meetings for staff efficiency and customer service improvement.
Waitress, 06/2008 to 05/2013 Cache Creek Casino Resort – Brooks, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Shift Manager, 05/2004 to 03/2006 Kraton Performance Polymers Inc. – Houston, TX,
Kept employees operating productively and working on task to meet business and customer needs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
: Computers, Expected in Sullivan County Community College - Loch Sheldrake, NY, GPA:
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