Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Talented marketing professional with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.

  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Seating assignment preparation
  • Background in collection agency marketing
  • Pricing structures knowledge
  • Social media management
  • Marketing material design
  • Data entry
  • Report writing
  • Accounts payable and receivable
  • Flexible
  • Leadership
  • Problem resolution
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Microsoft Office
  • Credit card payment processing
  • Quality assurance controls
  • High-energy attitude
  • Call center experience
  • Courteous demeanor
  • Technologically savvy
  • Sales expertise
  • Customer relations
  • Adaptive team player
  • Investigation due diligence
  • Familiar with locating individuals
  • Team-oriented
  • Food safety understanding
  • Price memorization
  • Effective customer upselling
  • Safe food handling
  • Skip tracing
  • Billing and collections best practices
  • Multitasking
  • Customer research
  • Scripted conversations
  • Call center background
  • Credit and collections
  • Persuasion strategies
10/2015 to 11/2020 Waitress Monarch Casino Black Hawk | Black Hawk, CO,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
03/2017 to 06/2018 Marketing & Reception Western Mercantile Agency | City, STATE,
  • Engaged with social media followers and promoted products and events through giveaways and promotional sales.
  • Developed spreadsheets and useful data models to track and outline key information.
  • Created and provided marketing material to meet business needs.
  • Worked as part of 3 person team to develop innovative branded marketing collateral for use by sales team.
  • Targeted customers for campaigns and identified appropriate marketing channels.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Managed more than 100 incoming calls per day.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Took and Passed my certification tests through the ACA to gain my certifications for collection specialist.
10/2015 to 03/2017 Opening and Closing Lead Burger King | City, STATE,
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Handled customer service issues and rectified employee problems.
  • Opened facility daily and prepared areas for service.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Inventoried food supplies to determine needs and replenish stations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored and counted food stock and supplies to reorder on time.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Reviewed contents on food trays to check receiving complete order.
  • Accurately made change for cash transactions.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods and processed payments in full-service fast food establishment.

Education and Training
Expected in 06/2006 High School Diploma | Coquille Junior Senior High School, Coquille, OR GPA:

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School Attended

  • Coquille Junior Senior High School

Job Titles Held:

  • Waitress
  • Marketing & Reception
  • Opening and Closing Lead


  • High School Diploma

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