Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Menu memorization
  • High-volume dining
  • Safe food handling
  • Relationship management
  • Service prioritization
  • Liquor, wine and food service
  • Menu knowledge
  • Specimen processing
  • Critical thinking proficiency
  • Interpersonal and written communication
  • Specimen preparation
  • Laboratory safety protocols
  • Lab equipment processes
  • Sample collection techniques
  • Laboratory safety procedures
  • Quality control
  • Sanitation and sterilization
  • Proper storage procedures
  • Drawing blood
  • Stress management
  • Friendly, positive attitude
  • Multitasking
05/2020 to Current Waitress Monarch Casino Black Hawk | Reno, NV,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
02/2018 to 05/2019 Phlebotomist St. Catherine Of Siena | Queens, NY,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Labeled blood vials with critical information like time of collection, date and patient name.
07/2015 to 02/2018 Laboratory Technician Catalyst Nutraceuticals | Buford, GA,
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Analyzed experimental data and interpreted results to draft reports of findings.
  • Recorded, reported and posted specimen results in company software.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Maintained detailed logs of all experiments and relevant data and updated databases with new information.
  • Isolated, identified and prepared specimens for examination.
  • Developed exemplary rapport with patients by demonstrating compassion and efficiency
  • Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
  • Limited discrepancies by accurately handling, storing, transporting and submitting all urinalysis samples.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
08/2012 to 07/2015 Crew Member Freebirds | Austin, TX,
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Packed all fast food products in approved containers, cups and bags.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Improved profit margins by streamlining operations and workflow.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in 05/2021 Associate of Arts | Sociology Nashville State Community College, Nashville, TN GPA:

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School Attended

  • Nashville State Community College

Job Titles Held:

  • Waitress
  • Phlebotomist
  • Laboratory Technician
  • Crew Member


  • Associate of Arts

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