waitress resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
High-volume dining
Point of Sale (POS) system operations
Safe food handling
Sales Techniques
Menu memorization
Effective customer upselling
Special dietary requirements
Price memorization
Regulatory compliance
Food safety understanding
Relationship management
Service prioritization
Table Bussing
Dining customer service
Check payment processing
Liquor, wine and food service
Menu knowledge
Experience
03/2017 to CurrentWaitressHilton Worldwide | Cedar Rapids, IA,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Increased sales of high margin menu items through effective upselling.
Gave excellent customer service to ensure that customers would return.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Suggested new ideas to manager team to better improve our environment.
Did extra cleaning jobs to make sure the restaurant looked clean at all times.
Always look out for my other coworkers in case they cannot handle everything they are doing, make sure that I help them whenever it is needed.
Can handle big volumes of people.
Can multitask efficiently.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
01/2015 to 03/2017WaitressHilton Worldwide | Spokane, WA,
Increased sales of high margin menu items through effective upselling.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
04/2013 to 01/2015BookkeeperWeidner | Tulsa, OK,
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
Earned reputation for good attendance and hard work.
Education and Training
Expected in 04/2015 to to High School Diploma | Chattanooga School For The Arts And Sciences, Chattanooga, GPA: Status -
Expected in 02/2019 to to Certification/License | CosmetologyAlternative Visions, Chattanooga, GPA: Status -
Expected in 05/2021 to to Associate of Science | Dental Assisting Chattanooga College, Chattanooga, GPA: Status -
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