waitress resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Versatile waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Server well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Ambitious server with 2 years of experience boosting-priced items. Logical salesperson focused on upselling 100% of customers resulting in additional earnings for restaurant and tips.
Versatile waitress with 2 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 100% due to friendliness and speedy service.
Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic.
Skills
Costumer Service experience
Maintaining standards
Work History
10/2019 to Current
Waitress Hilton Worldwide – Arlington, VA,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items and recorded order information.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Served Type, Type and Type beverages and offered refills.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Managed food resources, memorized orders and coordinated service in Number- table restaurant.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Checked identification to enforce age regulations for alcoholic beverages.
Processed orders and sent to kitchen employees by Action.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Coordinated Number events throughout Number banquet spaces, including weddings, reunions, and corporate meetings.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
09/2019 to 10/2019
HostessMorris Hospital – Ottawa, IL,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Planned and executed Number-guest parties by organizing menus, spaces and special requests.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assisted managers with quickly resolving service- and food-related issues.
Documented reservations and communicated changes to guests using Software.
Answered customer questions about hours, seating and Type information.
Used Software to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
Coordinated Number events throughout Number banquet spaces, including weddings, reunions, and corporate meetings.
07/2018 to 08/2019
HostessMorris Hospital – Seneca, IL,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Prepared beverages and filled food orders for customers.
Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Recorded available tables after seating each party using System.
Education
Expected in 05/2019 to to
High School Diploma: Cerritos High School - Cerritos, CA GPA: Status -
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