LiveCareer-Resume

waitress resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a very reliable trustworthy person. Im great woth people, im agreat manager, server, cashier. . I can do just about anything . And if i dont know how , i am a fast learner

Skills
  • Effective sales techniques
  • High-volume dining
  • Safe food handling
  • Food inspection
  • Table setting arrangements
  • Sales techniques
  • Seating assignment preparation
  • Hors d'oeuvres service
  • Relationship management
  • Effective customer upselling
  • Dish preparation
  • Food safety understanding
  • Special dietary requirements
  • Dining customer service
  • Regulatory compliance
  • Point of Sale (POS) system operations
  • Service prioritization
  • Check payment processing
  • Bussing expertise
  • Conflict and dispute resolution
  • Prompt table clearance
  • Menu knowledge
  • In-depth food and wine knowledge
Experience
Waitress, 11/2019 - 05/2020
Marriott International Provo, UT,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Prepared salads and appetizers to back up kitchen staff.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Partnered with team members to efficiently serve food and beverages.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Increased sales of key menu items through effective upselling.
Assistant Manager, 09/2018 - 04/2019
Regal Cinemas Corporation Temecula, CA,
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Evaluated employee performance and developed improvement plans.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Assistant Manager, 02/2008 - 04/2018
Regal Cinemas Corporation Thousand Oaks, CA,
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Evaluated employee performance and developed improvement plans.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Completed inventory audits to identify losses and project future demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
Education and Training
GED: , Expected in
-
Dora High School - Dora, AL
GPA:
Status -

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Resume Overview

School Attended

  • Dora High School

Job Titles Held:

  • Waitress
  • Assistant Manager
  • Assistant Manager

Degrees

  • GED

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