waitress resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
I am a very reliable trustworthy person. Im great woth people, im agreat manager, server, cashier. . I can do just about anything . And if i dont know how , i am a fast learner
Skills
Effective sales techniques
High-volume dining
Safe food handling
Food inspection
Table setting arrangements
Sales techniques
Seating assignment preparation
Hors d'oeuvres service
Relationship management
Effective customer upselling
Dish preparation
Food safety understanding
Special dietary requirements
Dining customer service
Regulatory compliance
Point of Sale (POS) system operations
Service prioritization
Check payment processing
Bussing expertise
Conflict and dispute resolution
Prompt table clearance
Menu knowledge
In-depth food and wine knowledge
Experience
11/2019 to 05/2020
WaitressMarriott International – Provo, UT,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
Prepared salads and appetizers to back up kitchen staff.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
Partnered with team members to efficiently serve food and beverages.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Increased sales of key menu items through effective upselling.
09/2018 to 04/2019
Assistant ManagerRegal Cinemas Corporation – Temecula, CA,
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Cultivated customer loyalty by training team members in industry-leading service standards.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize team productivity.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Evaluated employee performance and developed improvement plans.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Completed inventory audits to identify losses and project future demands.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
02/2008 to 04/2018
Assistant ManagerRegal Cinemas Corporation – Thousand Oaks, CA,
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Cultivated customer loyalty by training team members in industry-leading service standards.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize team productivity.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Evaluated employee performance and developed improvement plans.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Completed inventory audits to identify losses and project future demands.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supported sales management initiatives to optimize business development.
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