LiveCareer-Resume

wait staff hostess resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I was raised in a very business type family. My father owned a business my whole life and i learned at a young age the running of a business. i am very good with people and whatever my goals are i will reach always. i enjoy working w the public. i have plans of starting my botony degree this year. my goal is to become a Master Grower for pharmaceutical grow houses. I work hard and expect my coworkers to do the same. I feel a company is only as strong as the people who work there and i fully intend on giving 100% at my job.

Skills
  • Upselling and Cross Selling
  • Special Requests and Substitutions
  • Point of Sale Systems
  • Transactions and Cash Handling
  • Able to Lift 30 Pounds
  • High Energy and Stamina
  • Menu Memorization and Presentation
  • High Volume Dining
  • Order Accuracy and Delivery
  • Age Verification
  • Conflict and Complaint Resolution
  • Menu Recommendations
  • Verbal and Written Communication
  • Team Player
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Customer Service and Rapport
  • Cleaning and Sanitizing
  • Dining Room Cleaning and Upkeep
  • Workflow Coordination
  • Food Safety Standards
  • Wine and Liquor Service
  • Table Monitoring and Turnover
  • Reservations Management
  • Tableside Service
  • Adaptable and Flexible
  • To-Go Order Preparation
  • Inventory Management
  • Decision Making
  • Multitasking and Prioritization
  • Courteous Phone Demeanor
  • Food Preparation and Safety
  • Reliable and Responsible
  • Detail-Oriented
  • Team Leadership
Work History
02/2021 to 06/2021 Wait Staff/Hostess Papa's Mexican Cafe | City, STATE,
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Was a bartender as needed per job requirements.
11/2019 to 06/2020 Head waitresss Limetree Inn Resturant | City, STATE,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Developed standard operating procedures.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Analyzed purchases for signs of fraud.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Built effective training and coaching strategies to optimize team performance.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
04/2016 to 09/2019 assitant office manager and secretary Adiar Systems LLC | City, STATE,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated special projects and managed schedules.
  • Created and finalized contracts for glass installation in residents, commercial buildings, and automobiles with customers.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Prepared vendor invoices and processed incoming payments.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using microsoft office & quickbooks software.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained computer and physical filing systems.
Education
Expected in 05/1999 High School Diploma | Wickes High School, Wickes, Arkanas, GPA:

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Resume Overview

School Attended

  • Wickes High School

Job Titles Held:

  • Wait Staff/Hostess
  • Head waitresss
  • assitant office manager and secretary

Degrees

  • High School Diploma

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