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volunteer firefighter emt b resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Compassionate yet disciplined individual looking to apply ethical relationship building in the role as a Counseling Intern. Bilingual, flexible, and poised promoting great interpersonal skills to build confidence and ready to tackle new challenges.

Education
Expected in 12/2024 to to
Master of Arts: Clinical Mental Health Counseling
Liberty University - Lynchburg, VA,
GPA:

Current GPA: 4.0/4.0

Expected in 12/2014 to to
Bachelor of Science: Biomedical Sciences
The University of Texas At El Paso - El Paso, TX
GPA:
  • Dean's List: Fall 2011, Fall 2012, Spring 2014, and Fall 2014
  • Graduated Cum Laude
  • Member of Alpha Lambda Delta Honor Society
  • Member of Gold Key Honor Society
  • Member of National Society of Collegiate Scholars
  • Member of American Society for Microbiology (ASM)
  • Member of UTEP Student Alumni Association (SAA)
  • Member of Medical Professions Organization
Experience & Work History
08/2012 to Current
Volunteer Firefighter & EMT-B Santa Teresa Fire Department City, STATE,
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to respond and aid in life-saving procedures, rescue operations, and other emergency medical services.
  • Assessed, operated, and repaired various fire-related equipment and emergency medical supplies for stations.
  • Saved two lives in 2018 and 2019 by successfully administering CPR to individuals in cardiac arrest emergencies.
06/2008 to Current
Internal Relations Administrator Delta Unlimited, LLC City, STATE,
  • Maintained customer satisfaction between 4 and 5-star ratings with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for over fifty new employees.
  • Maintained employee payroll and benefits in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state, and federal laws.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
04/2018 to 11/2018
Resort Concierge & Operations Cast Member Walt Disney Parks & Resorts City, STATE,
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
  • Worked closely with guests, some VIPs or celebrities, with a high degree of respect for privacy.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services, dining, and various recreation activities across the resort.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Arranged transportation to and from the airport, train station, and events for visitors.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Performed check-in/outs, customizing guest vacations by selling fit tickets, assigning, and arranging guest reservations for optimal accommodations while maximizing occupancy near 97%.
11/2015 to 06/2016
Emergency Department Medical Scribe ScribeAmericaLLC City, STATE,
    • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
    • Selected appropriate ICD-10 and CPT codes for records.
    • Submitted orders for additional tests and examinations.
    • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction while maintaining 97% accuracy rate for spelling and content.
    • Interacted with physicians, nursing staff, technicians and medical assistants throughout facility.
    • Followed all HIPAA rules and regulations regarding patient confidentiality.
Skills
  • Cooperative Relationships & Networking
  • Problem Solving & Issue Resolution
  • Workflow & Project Management
  • Quality Assurance & Progress Evaluations
  • Account & Finance Management
  • Computer & Technology Literate
  • Human Resource Management
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Employee Coaching and Motivation
  • Public Speaking & Meeting Coordination
  • Performance Tracking and Evaluations
  • Detailed Reporting & Record Keeping
Certifications
  • Licensed New Mexico Emergency Medical Technician - Since 2016
  • Certified in Hazmat: Operations Level, Dona Ana County Fire & Emergency Services
  • Certified in New Mexico Wildland Firefighting, Dona Ana County Fire & Emergency Services
  • Certified in Fire Apparatus Pump Operations, Dona Ana County Fire & Emergency Services
  • Certified in Fire Apparatus Ladder Operations, Dona Ana County Fire & Emergency Services
Languages
Spanish:
Native or Bilingual
Negotiated:
Additional Information

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Resume Overview

School Attended

  • Liberty University
  • The University of Texas At El Paso

Job Titles Held:

  • Volunteer Firefighter & EMT-B
  • Internal Relations Administrator
  • Resort Concierge & Operations Cast Member
  • Emergency Department Medical Scribe

Degrees

  • Master of Arts
  • Bachelor of Science

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