LiveCareer-Resume

virtual assistant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Proactive, skilled, and enthusiastic.

Offering 3+ years as a professional virtual assistant

Offering 15+ years of multi - site and multifamily experience, management, and customer service.

Well-versed in administrative business operations, proficient in financial and operational skills and customer service. Resourceful with a friendly and professional demeanor.

Managed over 15 team members and 400+ units with several multi-site communities.

Administrative, Customer Service, Bookkeeping, Government Military Sales, and Marketing 10+ years’ experience.

MGAA 2018 Property Manager of the Year. MGAA 2020 Board Member.

License 10+experience bartender and Bartending Services.

Skills
  • Customer Service
  • Writing and Editing Skills
  • Invoice Processing
  • Business Administration
  • Data Entry
  • Task Prioritization
  • Spreadsheet Tracking
  • Complex Problem Solving
  • Schedule Management
  • Order Placement
  • Confidentiality and Data Protection
  • Payroll Administration
  • Verbal and Written Communication
  • Business Needs Analysis
  • Microsoft Office
  • Social Media Marketing Updating
  • Digital Marketing
  • Employee Communications
  • Calendar Management
  • Strong Organizational Skills
  • Resource Coordination and Allocation
  • Multitasking and Time Management
  • Project Schedule Coordination
  • Staff Orientation and Training
  • Administrative Procedures
  • Inventory Oversight
  • Document and File Management
  • Accounting and Bookkeeping
  • Event Planning
  • Remote Conferencing
  • Meeting Note Taking
  • Appointment Coordination
  • Property Management
  • QuickBooks
  • Web Design Specialist
  • E-commerce
  • (Programs) - MRI, Yardi Voyager, One Site, Yieldstar, LRO, Nexus, Res Men, CSS, Treck-1, Paylease,
  • ADP, Paycor, Rent Manager, Blue Moon, Knock, RentCafe, Debt Logic, Real Page, Microsoft, Outlook,
  • Excel, QuickBooks, Quicken, and other general and social programs.
  • (Reporting) - Revenue Projections, Ops Reports, Payable Batches, Variance Reports, Petty Cash, Bonus
  • Books, Budget Analysis, EOM Close Outs
Experience
Virtual Assistant, 01/2020 to Current
Northwest Spine & Pain MedicineSpokane, WA,
  • Real estate, management, admin, web design & more.
  • Experience and driven individual. Passionate about the work I provide to my client(s). I pay close attention to detail and excel in multitasking.
  • I am experienced in social media marketing, digital marketing, administrative, web design and development.
  • 3+ years serving as a virtual assistant.
  • 15+ years in real estate and property management.
  • I am also experienced in events coordinator, photography, so much more.
  • I am looking forward to helping your business excel in todays markets. Along with providing exceptional customer service, organizational, and communicative skills.
Multi-Site Community Manager, 12/2015 to Current
Essex Property TrustSanta Ana, CA,
  • Handled day-to-day operations
  • Managed shifts
  • Assured customer satisfaction at all times
  • Supervised 8 employees
  • Responsible for running asset to best and full potential
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Increased renewal by 100% and effective rent 80%.
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
  • Improved NOI through rent growth and expense management.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Aided team during construction, interior renovation and property rehabilitation projects.
  • Gathered information from residents and devised successful resolutions.
  • Automated office operations, managing client correspondence, record tracking, budgeting and data communications.
  • Drove facility growth and increased resident morale by planning special activities.
  • Saved money by operating community within budget.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Supervised 15 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
  • Ranked #2 for top revenue performance company-wide.
Community Manager, 04/2015 to 12/2020
American Homes 4 RentGreensboro, NC,
  • Obtained a revenue increase of 3% -5% within the first three-months, with an occupancy increase of 93% - 96%
  • Within a six-month period, grew revenue to a 7% increase with an occupancy increase of 98%
  • Maintained a low AR%.
Bartender, 01/2015 to
Foxwoods Resort CasinoAbsecon, NJ,
  • Owned and Operated
  • Bartending services
  • Weddings
  • Social and Private Events
  • Schedule and Management
  • Planning of drink menus, occupancy, marketing materials.
Education and Training
Associate: Undergrad Business Management - Business Ethics and Finance, Expected in 01/2014 to Wesleyan College University - Macon, GA
GPA:
High school diploma: , Expected in 01/2007 to Crawford County High school - Roberta, GA
GPA:
Licenced Certification in Mixologist: , Expected in to ABC Bartending - Marietta, GA
GPA:

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Resume Overview

School Attended

  • Wesleyan College University
  • Crawford County High school
  • ABC Bartending

Job Titles Held:

  • Virtual Assistant
  • Multi-Site Community Manager
  • Community Manager
  • Bartender

Degrees

  • Associate
  • High school diploma
  • Licenced Certification in Mixologist

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