virtual assistant resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced business environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Check processing
  • Technologically savvy
  • Document retrieval
  • Inventory systems
  • Labor relations
  • Report creation
  • PC proficient
  • Calendar management
  • New business development
  • Database entry
  • Data entry documentation
  • Sensitive material handling
  • Report development
  • Advanced MS Office Suite knowledge
  • Recordkeeping and bookkeeping
  • Event coordination
  • Conducting surveys
  • Field research
  • Designing experiments
  • Research methods
  • Literature searches
  • Documentation skills
  • Quantitative and qualitative analysis
04/2017 to 10/2021
Virtual Assistant Northwest Spine & Pain Medicine Manchester, NH,
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Coordinated general office duties such as filing, faxing and data entry.
  • Built and maintained strong, productive relationships with vendors and suppliers.
02/2013 to 04/2016
Manager Armanino Mckenna Certified Public Accountants & Consultants Dallas, TX,
  • Aligned procedures and protocols with changing business demands.
  • Leveraged direct and organic strategies to penetrate new business and grow accounts.
  • Interpreted marketing data to develop sales techniques.
  • Analyzed data to develop sales methods and increase sales 45%.
  • Conducted market research and reported on competitors.
  • Upheld state and federal regulations governing industry activities.
  • Developed relationships with prospects to expand sales territory.
  • Assessed client needs and suggested product solutions.
  • Developed solid connections with customers to promote products.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Analyzed statistics to identify sales potential and inventory requirements.
08/2010 to 10/2013
Manager Armanino Mckenna Certified Public Accountants & Consultants Los Angeles, CA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
02/2009 to 01/2010
Office Assistant The Arc Montgomery County Rockville, MD,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 40 phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Updated databases with MOS data, verified changes in information and maintained 100% accuracy.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
Education and Training
Expected in 08/2021 to to
Bachelor of Science: Business
University of Phoenix - Tempe, AZ (Remote),
  • Major in Business Fundamentals
  • National Society of Leadership and Success Member
  • 3.5 GPA
  • Dean's List Honoree 4th year
Expected in 05/2019 to to
Associate of Arts:
University of Phoenix - Tempe, AZ (Remote),

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Virtual Assistant
  • Manager
  • Manager
  • Office Assistant


  • Bachelor of Science
  • Associate of Arts

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