virtual assistant resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Spreadsheet management
  • Database administration
  • Executive presentations
  • Scheduling
  • Document conversion
  • Employee timesheet processing
  • Credit and collections
  • Bookkeeping
  • Customer and client relations
  • Presentation design
  • Administrative support
  • Travel planning
  • Report analysis
  • Office administration
  • Recordkeeping
  • Filing and data archiving
  • Records management
  • Social media knowledge
  • Office management
  • Documentation and control
  • Business correspondence
  • Accounting familiarity
  • Payroll and budgeting
  • Workflow planning
  • Paperwork drafting
  • Scheduling and calendar management
  • Meeting arrangements
  • Human resource laws
  • Business administration
  • Project planning
  • Program files maintenance
  • Customer relations and communications
  • Report Development
  • Sorting and labeling
  • Writing reports
  • AP/AR proficiency
Work History
10/2015 to Current Virtual Assistant Northwest Spine & Pain Medicine | Charlotte, NC,
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Conferred with customers by telephone, chat or email to provide information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Answered and screened calls per to provide information, schedule appointments and take detailed messages.
  • Analyzed and compiled data to prepare comprehensive reports for management.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office participation in special events by creating newsletters with detailed calendars and other office updates.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
02/2016 to 10/2020 Property Manager Us Storage Centers | Harlingen, TX,
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained sufficient number of units market-ready at all times.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Kept meticulous records of all correspondence between management and tenants.
  • Maintained constant balance and accounting of property petty cash account.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Distributed and followed up on tenant renewal notices.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed annual rent calculations using housing database software.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated with landlord regarding building and tenant issues.
05/2000 to 03/2016 General Manager The Container Store | Northbrook, IL,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Expected in 05/2000 High School Diploma | Verbena High School, Verbena, AL , GPA:

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Resume Overview

School Attended

  • Verbena High School

Job Titles Held:

  • Virtual Assistant
  • Property Manager
  • General Manager


  • High School Diploma

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