Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.
  • Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses..
  • Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments
  • Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.
  • Possess valid driver’s license,good driving record, Forklift certificated, and ability to lift 40+ pounds.

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Skills
  • Inventory control procedures
  • Team leadership
  • Problem-Solver
  • Detail-oriented
  • Analytical
  • Interpersonal Skills
  • Customer service-oriented
  • SAP warehouse management systems
  • Computer Competence
  • Technical/Product Knowledge
Experience
10/2019 to Current VIP Sales Cruise America | Henderson, NV,

•Converting showroom and or service clients into new or repeated customers by understanding their needs and interests, and matching them to the most appropriate car.

•Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.

•Taking customers on test drives and demonstrating vehicle features.

•Building a rapport with potential customers to improve the possibility of a sale in the future.

•Maintaining a customer database and communicating with them.

•Assisting customers with completing the relevant paperwork required for a successful sale to be processed.

•Maintaining reporting structures´and recording sales and inventory on our CRM software.

•Collaborating with team members to reach sales targets. •Assisting with the set up of showroom and promotional displays.

01/2017 to 06/2018 Reservation Sales Agent Cgi Group Inc. | San Jose, CA,

Specifically, As a Reservations Agent I was able to perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
10/2009 to 03/2017 Operations Manager Edible Arrangements | Windsor, CT,
  • Formulated and implemented departmental and organizational policies and procedures to maximize the output.
  • Organized recruitment and placement of required staff. Established organizational structures. Delegated tasks and accountabilities. Established work schedules. Supervised staff and monitored and evaluated their performance.
  • Coordinated and worked with various departments within Sprint and our client database involved in production, warehousing, pricing and distribution of goods.
  • Monitored performance and implemented improvements. Ensured quality of Sprint products. Managed quality and quantity of employee productivity.
  • Managed maintenance of equipment and machinery. Provide technical support where necessary within our staff and our customer database. Dedicated help desk to improve customer experience. Monitored, managed and improved the efficiency of support services such as IT, HR, Accounts and Finance. Facilitated coordination and communication between support functions.
  • Assisted in the development of strategic plans for operational activity. Implemented and managed operational plans.
01/2003 to 10/2009 Assistant Store Manager Sprint Corp. | City, STATE,
  • Partnered with Store Manager to lead team in daily operations of the store, including communicating policy and procedure, managing inventory, while maintaining an unparalleled store experience that improved customer loyalty and strengthened the Sprint Brand
  • Motivated sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits
  • Provided continuous feedback and coaching to improve individual and store performance
  • Delivered operational and merchandising excellence
  • Completed daily, weekly and monthly audits of store inventory
Education and Training
Expected in 05/1994 High School Diploma | Abundant Life Christian, , GPA:
Certifications
  • AQS Solutions ISO 9001:2015 Training Program Internal Auditor
  • Quality Assurance Training Program Receiving Inspector
  • Certified Forklift Operator

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Resume Overview

School Attended

  • Abundant Life Christian

Job Titles Held:

  • VIP Sales
  • Reservation Sales Agent
  • Operations Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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