VIP Sales Resume Example

Specifically, As a Reservations Agent I was able to perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
  
• Respond, positively, to sales inquiries to develop future sales leads
  
• Identify sales leads, as appropriate
  
• Provide prompt and efficient service while maintaining the hotels brand standards
  
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

• Formulated and implemented departmental and organizational policies and procedures to maximize the output.
  
• Organized recruitment and placement of required staff. Established organizational structures. Delegated tasks and accountabilities. Established work schedules. Supervised staff and monitored and evaluated their performance.
  
• Coordinated and worked with various departments within Sprint and our client database involved in production, warehousing, pricing and distribution of goods.
  
• Monitored performance and implemented improvements. Ensured quality of Sprint products. Managed quality and quantity of employee productivity.
  
• Managed maintenance of equipment and machinery. Provide technical support where necessary within our staff and our customer database. Dedicated help desk to improve customer experience. Monitored, managed and improved the efficiency of support services such as IT, HR, Accounts and Finance. Facilitated coordination and communication between support functions.
  
• Assisted in the development of strategic plans for operational activity. Implemented and managed operational plans.

• Partnered with Store Manager to lead team in daily operations of the store, including communicating policy and procedure, managing inventory, while maintaining an unparalleled store experience that improved customer loyalty and strengthened the Sprint Brand
  
• Motivated sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits
  
• Provided continuous feedback and coaching to improve individual and store performance
  
• Delivered operational and merchandising excellence
  
• Completed daily, weekly and monthly audits of store inventory