- Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses..
- Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments
- Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.
- Possess valid driver’s license,good driving record, Forklift certificated, and ability to lift 40+ pounds.
.
|
|
•Converting showroom and or service clients into new or repeated customers by understanding their needs and interests, and matching them to the most appropriate car.
•Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
•Taking customers on test drives and demonstrating vehicle features.
•Building a rapport with potential customers to improve the possibility of a sale in the future.
•Maintaining a customer database and communicating with them.
•Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
•Maintaining reporting structures´and recording sales and inventory on our CRM software.
•Collaborating with team members to reach sales targets. •Assisting with the set up of showroom and promotional displays.
Specifically, As a Reservations Agent I was able to perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Provide prompt and efficient service while maintaining the hotels brand standards
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Formulated and implemented departmental and organizational policies and procedures to maximize the output.
- Organized recruitment and placement of required staff. Established organizational structures. Delegated tasks and accountabilities. Established work schedules. Supervised staff and monitored and evaluated their performance.
- Coordinated and worked with various departments within Sprint and our client database involved in production, warehousing, pricing and distribution of goods.
- Monitored performance and implemented improvements. Ensured quality of Sprint products. Managed quality and quantity of employee productivity.
- Managed maintenance of equipment and machinery. Provide technical support where necessary within our staff and our customer database. Dedicated help desk to improve customer experience. Monitored, managed and improved the efficiency of support services such as IT, HR, Accounts and Finance. Facilitated coordination and communication between support functions.
- Assisted in the development of strategic plans for operational activity. Implemented and managed operational plans.
- Partnered with Store Manager to lead team in daily operations of the store, including communicating policy and procedure, managing inventory, while maintaining an unparalleled store experience that improved customer loyalty and strengthened the Sprint Brand
- Motivated sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits
- Provided continuous feedback and coaching to improve individual and store performance
- Delivered operational and merchandising excellence
- Completed daily, weekly and monthly audits of store inventory
- AQS Solutions ISO 9001:2015 Training Program Internal Auditor
- Quality Assurance Training Program Receiving Inspector
- Certified Forklift Operator
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Measurable Results
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Abundant Life Christian
Job Titles Held:
- VIP Sales
- Reservation Sales Agent
- Operations Manager
- Assistant Store Manager
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
