•Converting showroom and or service clients into new or repeated customers by understanding their needs and interests, and matching them to the most appropriate car.
•Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
•Taking customers on test drives and demonstrating vehicle features.
•Building a rapport with potential customers to improve the possibility of a sale in the future.
•Maintaining a customer database and communicating with them.
•Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
•Maintaining reporting structures´and recording sales and inventory on our CRM software.
•Collaborating with team members to reach sales targets. •Assisting with the set up of showroom and promotional displays.
Specifically, As a Reservations Agent I was able to perform the following tasks to the highest standards:
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