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VIP / Luxury Service Lead Butler Resume Example

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VIP / LUXURY SERVICE LEAD BUTLER
Professional Summary
[Butler Lead] possessing comprehensive background in fine dining and hospitality desires a role at Venetian Palazzo hotel. Courteous service professional with a strong dedication to exceeding expectations.   I am offering more than 20 years in the hospitality industry, as well as in-depth knowledge of hotel casino VIP service. Enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Proactive in serving and accommodating all VIP guests experiencing what the 5 star 5 diamond hotel has to offer.

I am eager to utilize my extensive experience with challenging international and domestic flights and my exceptional customer service skills in corporate aviation. I have organized and coordinated flights for various high profile guests with the utmost discretion and attention to detail from different destinations.

My food and beverage background and menu planning consist of American,steakhouse, Chinese and Japanese. I am constantly looking at new recipes and restaurant menus to get ideas for flights and yacht . I strive to have the guests leave with an extraordinary experience; one where the location, the menu, and the crew are all part of a great flight and yacht.
Skills
  • Service-oriented
  • Hotel operations and management
  • Event planning and coordination
  • Casino background
  • Resort experience
  • Food and beverage services
  • Guest satisfaction specialist
  • Five-star hotel experience
  • Hospitality background
  • Strong work ethic
  • Passion for customer satisfaction
  • Luxury guest services
  • Special events planning
  • Professional and mature
  • Excellent planner and coordinator
  • Travel coordination
  • Fluent in Chinese
  • Passion for travel
  • Energetic and enthusiastic
  • LVS Aviation aircraft traveling experience with VIP guests
Work History
VIP / Luxury Service Lead Butler, 12/2007 to Current
Las Vegas Sands / Venetian Palazoo Hotel Casino – 3355 Las Vegas Blvd South, Las Vegas. NV 89109
  • Greeted and welcomed all hotel guests with a smile.
  • Accommodated guests' requests by providing luxury butler service during their entire stay.
  • Recruited and trained  new team members of the butler department .
  • Record all VIP guest data into guest profile.
  • Assign butlers to escorted guests to and from  Sands Aviation air crafts, including transporting their luggage.
  • Collaborated with maintenance and housekeeping to ensure all presidential, chairman and penthouse suites are satisfied with our five-star standards.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Attended to laundry , dry cleaning , ironing , mending and shoe polish in a timely manner.
  • Assist in the service of the suites , Baccarat Salon and VIP Lounge.
  • Assign butlers to set up, deliver and refresh amenities in the suites for the daily arrivals.
  • Relayed updates and information to passengers in a friendly and timely manner.
  • Maintained a friendly, positive attitude when dealing with distressed casino players
  • Coordinated with Sands Aviation agent  to verify all VIP guests were placed on the correct outgoing flight.
Fine Dining Service, 04/2005 to 04/2011
Wynn Las Vegas – 3300 Las Vegas Blvd South
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Performed all transactions in a cordial, efficient and professional manner
  • Spoke with patrons to ensure satisfaction with food and service
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Managed guest checks, collected cash and processed credit cards
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request
  • Served wine, and bottled or draft beer
General Manager, 01/2001 to 03/2002
Specialty restaurant group/Monterey Hill Steakhouse – Monterey Park, CA
  • Recruited and trained 50 of the guest service team.
  • Improved customer service ratings through the fine dining restaurant .
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager, 05/2003 to 04/2005
Hilton Universal – Universal City, CA

  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Conducted timely performance evaluations for all front of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Reduced labor costs by 20 percent while maintaining excellent service and profit levels.
  • Received recognition from city of Los Angelers for contributions to the community.
Education
High School Diploma: 1985
Shanghai High school - Shanghai, China
  • Coursework in Hotel Administration
  • Coursework in Business Administration and Management
  • Hotel and Restaurant Administration coursework
Bachelor of Science: 1989
UCF - Florida
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Resume Overview

Companies Worked For:

  • Las Vegas Sands / Venetian Palazoo Hotel Casino
  • Wynn Las Vegas
  • Specialty restaurant group/Monterey Hill Steakhouse
  • Hilton Universal

School Attended

  • Shanghai High school
  • UCF

Job Titles Held:

  • VIP / Luxury Service Lead Butler
  • Fine Dining Service
  • General Manager
  • Restaurant Manager

Degrees

  • High School Diploma : 1985
    Bachelor of Science : 1989

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