VIP Coordinator Resume Example
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VIP COORDINATOR
Summary
I am a hardworking and reliable worker with fair background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized and proactive to keep my work area running smooth. It's easy for me to be an honest cashier who is capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Greeting and keeping an upbeat positive attitude towards customers is one of my better strengths because I genuinely care about all people I come in contact with. Friendly and engaging with a strong desire to complete each task to the best of my ability to please others and myself.
Skills
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Experience
VIP Coordinator, Belmond Ltd, July 2019-December 2019Santa Barbara , CA
- Evaluated benefits for each caller to determine service needs and address concerns.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Upheld privacy and security requirements established by the casinos regulatory agencies.
- Assisted customers with completing quick and efficient sales transactions.
- Prepared, completed and processed customer account forms and database changes.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts to alleviate burden on the customer themselves and other co-workers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Coffee Barista, Zingerman's, December 2018-May 2019Dexter , MI
- Listened to customer desires and needs to recommend optimal products.
- Properly cleaned all equipment, including the milk steamer, containers, and sanitized counters to avoid illness.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Created hand-crafted beverages based upon customer preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Memorized most official and off-menu preparations to serve all customer beverage desires.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared drinks and cashiered per shift with high accuracy and consistently strong customer satisfaction.
- Cleaned the kiosk and help prepare the opener for the following day.
- Addressed and resolved customer concerns by remaking a drink or meal and making it right with the customer when there were mistakes made.
Cashier, Sims Metal, January 2018-December 2018Redwood City , CA
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Assisted customers with account updates, new service additions and promotional offers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Smoothly processed incoming orders, and handling transactions per day with exceptional accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
Education and Training
High School DiplomaChaparral High School, , CityStateMay 2019
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Resume Strength
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Chaparral High School
Job Titles Held:
- VIP Coordinator
- Coffee Barista
- Cashier
Degrees
- High School Diploma
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