Veterinary Technician Office Manager resume example

• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

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• Received and routed business correspondence to correct departments and staff members.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Resolved customer problems and complaints.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Completed patient referrals to other medical specialists.
• Completed and filed financial documentation for accounting purposes.
• Enhanced office productivity by handling high volume of callers per day.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Supported office staff and operational requirements with administrative tasks.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

• Secured confidential patient information from unauthorized access.
• Collected, organized and entered patient data into medical systems.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
• Retrieved medical data for physicians and patients.
• Performed regular quality and validation assessments on patient data to verify accuracy.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained excellent attendance record, consistently arriving to work on time.

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